Opens in a new tab
11 min 22 sec
Available in:English

Unsubscribe: How to Kill Email Anxiety, Avoid Distractions, and Get Real Work Done

Shows why checking email feels so compulsive and how to take back your workday by naming your meaningful work, guarding your mornings, batching your inbox and writing short, considerate messages people actually read.

Table of Content

If email seems to swallow your workday, you are probably opening it far more often than you realize: a typical office worker does it 74 times a day. In Unsubscribe, writer Jocelyn K. Glei traces that habit to a basic hunger for reward. Every unread message might be the pleasant surprise, so we keep looking, and clearing them feels like progress even when nothing important moves.

Her argument is practical. Email loses its grip on your day when you have identified the work that matters most to you, guarded your best hours for it, and dealt with messages in scheduled batches, writing replies that respect the busy people who read them. Along the way she explains why a friendly note so often lands as a cold one, why a sociologist’s Christmas cards make unanswered email feel so heavy, and how a two-minute reply can buy you a week to write a proper one. What remains is a short set of habits you can try tomorrow morning.

You would worry about a neighbor who checked his mailbox every ten minutes. Most office workers do something very close to that every day, and the reason has little to do with deadlines.

A warm note goes out and a chilly reply comes back. A psychologist’s finding and a sociologist’s holiday experiment explain both the misreading and the guilt that piles up around an overflowing inbox.

Rules about inbox times fall apart without one earlier decision. Glei asks you to answer it first, because until you do, attention keeps drifting back to the screen with nowhere better to go.

The habit most people start their day with is the one Glei most wants them to drop. She also offers a way to stay reachable for the few people who truly cannot wait.

An important message arrives on your busiest day, and it needs a long, careful answer. Dropping everything is bad and rushing is worse. Glei describes a third option that takes almost no time.

Long, admiring openings and three-page proposals feel thorough to the writer. To the person receiving them they often go unread. Two quick questions before you type can change how a message lands.

The neighbor at the mailbox every ten minutes is a useful picture to keep, because Glei’s argument is that he is most of us. We chase the occasional good surprise and mistake a shrinking unread count for progress. Her answer works from the inside out. First decide what work actually matters to you. The rest follows from that: the work gets the fresh morning hours, email gets two or three fixed slots, and the few people who can’t wait get a direct line to your phone.

Small changes carry it from there. Sort incoming mail so urgent messages stand apart from the rest. When a weighty email arrives on a crowded day, send the two-minute holding reply instead of a rushed answer or silence. And whenever you write, lead with your point and picture the tired, busy person who will read it, remembering that your tone will reach them a little colder than you meant.

The inbox will keep filling. What changes is who decides when you look.

About this book

What is this book about?

Many professionals open their inbox dozens of times a day and still feel behind. Jocelyn K. Glei argues that the problem is not deadline pressure but the addictive pull of checking itself. Email feeds a basic hunger for reward, because any unread message might be a pleasant surprise, and clearing messages feels like progress even when nothing important moves. On top of that, written messages lose tone, so they read colder than intended, and the sheer volume makes it impossible to answer everyone, which leaves people guilty and frustrated. Glei's way out starts with deciding what meaningful work is for you. That work gets the first hour or so of each morning, while email gets two or three fixed slots in the day, with phone alerts reserved for a few people who cannot wait. She adds practical tools: folders that sort mail by priority, a two-minute holding reply for messages that need a long answer, and a habit of writing concisely with the reader's mood and expectations in mind. Readers get a short, concrete set of habits for checking email less, writing it better and spending their sharpest hours on work that matters.

Book Information

Rating:

Genre:

Productivity & Time Management

Topics:

Focus, Productivity Systems, Workplace Communication

Publisher:

Hachette

Language:

English

Narrator:

Evelyn

First published:

October 4, 2016

Pages:

224

Length:

11 min 22 sec

Get the book:

Amazon

Who it's for

  • Office workers feeling behind

    Office workers who check email dozens of times a day and end the week feeling busy but behind.

  • Wanting their mornings back

    Writers, creatives and professionals who want their sharpest morning hours back for real work.

  • Messages misread or ignored

    Anyone whose messages keep getting misread or ignored by busy colleagues and clients.

Listen to Preview

About the Author

Jocelyn K. Glei

Jocelyn K. Glei writes about finding more creativity and meaning in everyday work. She was the founding director of the 99U Conference and edited the website 99u.com, which won two Webby Awards for Best Cultural Blog. Her earlier books, including Manage Your Day-To-Day and Make Your Mark, give creative people practical guidance on handling their time, careers and businesses.

Ratings & Reviews

Ratings at a glance

3.9

Overall score based on 97 ratings.

What people think

Listeners find this email management guide functional and brief, offering clear illustrations of communication psychology. They value its high readability, with one listener noting it can be finished in a single hour. This resource provides excellent advice for organizing an inbox and helps with distraction control. Listeners appreciate the writing style; one listener mentions it provides templates for better messaging, while another emphasizes its consideration for the time constraints of contemporary readers.

Top reviews

Sook

Ever wonder why you feel like a lab rat pressing a lever every time you refresh your inbox? Glei digs into the psychology of our digital addictions with refreshing clarity, making it clear that our struggle with email isn't just about volume, but about human wiring. To be fair, most of us know we check our messages too often, but seeing the data behind the 'random rewards' mechanism was a wake-up call for me. The book itself is lean and moves quickly, which is ironic and appreciated given the subject matter. I finished it in about ninety minutes and immediately implemented the batching strategy she suggests. If you’re drowning in notifications and feel that low-level hum of anxiety whenever you see a red badge on your screen, this is a vital read.

Show more
End

Wow, I didn't expect a book about email to actually lower my heart rate, but here we are. After finishing Unsubscribe, I moved my mail app off my home screen and committed to only checking it twice a day—a small change that has had a massive impact on my mental clarity. Not gonna lie, I was addicted to the 'new mail' hit, and Glei’s breakdown of the psychology behind that compulsion was exactly what I needed to see. The book is packed with practical strategies that feel realistic rather than idealistic. It’s concise, beautifully designed, and stays focused on the goal of getting you back to your real work. I’ve already bought copies for my direct reports to help our whole department adopt these habits.

Show more
Sue

Finally got around to reading this after hearing coworkers rave about the templates, and I have to say the 'cheat sheets' in the final section are worth the price of admission alone. Writing a polite but firm 'no' is a skill I’ve always struggled with, so having those scripts ready to go is a massive time-saver for me. Look, the first half of the book is mostly common sense advice about unsubscribing from newsletters and turning off notifications, which felt a bit like filler. However, the insights regarding how tone is lost in digital text—and why using an occasional exclamation mark is actually a smart move—were genuinely helpful. It’s a slim volume that respects your time, which is exactly what a book about productivity should do.

Show more
Connor

Picked this up during a particularly stressful week where my inbox felt like a monster I couldn't slay. What I loved most was Glei’s direct, no-nonsense approach to the 'utility' of email; she doesn't tell you to delete your account, but rather how to make it work for you again. The strategies for maintaining focus and limiting distractions are actionable and didn't require me to buy any expensive new software. I particularly liked the discussion on setting false expectations with your contacts—if you reply in thirty seconds, they’ll expect that every time. Truth is, shifting to a 'digital snail mail' mindset has lowered my stress levels significantly. It’s a short, punchy book that you can digest in one sitting and start using immediately.

Show more
Goy

The chapter on how we interpret tone in digital messages was the highlight of the book for me. It’s so easy to come across as cold or demanding when you’re being brief, so I appreciated the defense of emoticons and exclamation points as tools for clarity. Personally, I found the earlier sections on unsubscribing a bit basic, as most of us already know how to use a 'search and delete' function or an Unroll.me type service. But the later half, which focuses on writing effective, scannable, and actionable emails, is pure gold. Glei practices what she preaches by keeping the book itself very punchy. It’s not a life-changing philosophical tome, but it’s a very handy tool for anyone who feels like their life is dictated by their inbox.

Show more
Man

After hearing so much about the 'email problem,' it was refreshing to read a book that treats the subject with such pragmatism and respect for the reader's time. Glei avoids the fluff and gets straight to the tactics, offering sample emails that show you exactly how to handle awkward professional situations without being a jerk. I particularly enjoyed the section on how to handle the 'nagging' email or the 'vague request'—those are the ones that usually sit in my inbox for days because I don't know how to answer them. Look, it’s not a perfect book, and some of the advice feels a bit repetitive, but the overall framework for managing distraction is sound. It’s helped me reclaim at least an hour of my day.

Show more
Roydao

In my experience, there is some solid advice tucked into these pages, but I couldn't shake the feeling that this entire book could have been a single, well-organized blog post. Glei writes well and the layout is visually engaging, but many of the concepts felt repetitive if you've ever read a Productivity 101 article on Medium. I did appreciate the section on the psychology of the 'intermittent variable reward'—it explains why I feel compelled to check my phone even when I know no new messages have arrived. That said, if you’re already an inbox zero enthusiast or someone who is digitally savvy, you probably won’t find anything revolutionary here. It's a decent primer for someone just starting to feel overwhelmed by their digital life.

Show more
Tippawan

The central problem with this guide is its narrow focus on the 'creative' as a lone wolf rather than a team player. While Glei offers fantastic tips for carving out 'deep work' time, she doesn't adequately address how to maintain these boundaries when your job requires constant feedback loops and collaborative iteration. Unsubscribing from the noise is great, but you can’t exactly unsubscribe from your project manager or your co-designer without causing a bottleneck. To be fair, the writing style is excellent and the book is formatted for easy scanning, which I liked. It works well as a personal manifesto for reclaiming your time, but it falls short of being a comprehensive manual for modern team-based workflows. It’s a good starting point for individuals.

Show more
Udom

As someone who has been following productivity blogs for years, I didn't find many novel concepts here, but I still think it's a valuable 'one-stop shop' for the overwhelmed. The book is eminently practical and manages to synthesize a lot of different theories into a single, quick-to-read package. My only gripe is that it feels a bit like a compilation of things you could find with a quick Google search, and the $15 price tag feels steep for an hour of reading. Gotta say, the 'cheat sheets' at the end are helpful, but you can find similar templates online for free. If you want everything in one place and prefer a physical book to digital articles, it’s a solid purchase. Otherwise, you might feel like you’ve heard most of this before.

Show more
Manika

This book feels incredibly dated and out of touch with how modern, collaborative workplaces actually function. While the author makes valid points about the 'time parasite' nature of constant communication, her primary solution seems to be simply stepping away or moving conversations offline. Frankly, for anyone working in a fast-paced tech environment or managing a remote team, that advice is impractical at best and career-ending at worst. The tone leans toward a general distaste for technology rather than offering a way to master it for professional growth. Most of the 'revelations' here are things you've likely already figured out if you've been using the internet for more than a week. It’s a very quick read, but unfortunately, there just isn't much substance beneath the surface.

Show more
Show all reviews

Questions about this book

Glei argues that compulsive email checking comes from a hunger for reward, since any unread message might be a pleasant surprise, and that clearing messages creates a false feeling of progress. The way out is to decide what your meaningful work is, give it your best morning time, check email in a few planned batches and write short, considerate messages that busy readers can act on.

Glei recommends becoming a batcher who opens email only two or three times a day instead of monitoring it constantly. She cites a 2015 study in which people who watched their email all the time were more stressed than those who set fixed times for it. For messages that truly cannot wait, she suggests phone notifications only for a few VIPs, such as your boss or your most important client.

Starting with the inbox lets other people set your priorities, and your freshest, clearest thinking goes into replies that rarely matter. Glei suggests spending the first 60 to 90 minutes of the day on meaningful work instead. That work can include writing an important email, but not scrolling through everything unread while your mind is at its sharpest.

Send a quick holding reply. Glei suggests a short note that confirms the message arrived, explains that you are focused on a deadline and promises a full answer by a specific time, such as the end of next week. It takes a minute or two, lets the other person plan around your schedule and shows you are taking the issue seriously instead of ignoring it.

Email strips out facial expressions, tone of voice and body language. Glei points to psychologist Daniel Goleman’s description of a negativity bias: readers assume a message is more negative than its writer intended, so a warm note reads as neutral and a neutral one reads as hostile. Writing concisely and thinking about the reader’s mood and expectations before you type reduces the misunderstandings.

AUDIO SUMMARY AVAILABLE

Listen to Unsubscribe in 15 minutes

Get the key ideas from Unsubscribe by Jocelyn K. Glei, plus 5,000+ more nonfiction titles.

  • 5,000+ titles
  • Listen as much as you want
  • 7-day free trial
  • Cancel anytime

Unsubscribe

Preview · Full summary 11 min 22 sec
Home

Discover

Open app

Log in