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15 min 23 sec
Available in:Englishไทย

Enchantment: The Art of Changing Hearts, Minds, and Actions

Shows how to win people over to a product, idea or cause by earning their liking and trust, offering something worth loving and keeping them delighted. It also shows how to resist charming sellers with bad intentions.

Table of Content

If your idea is good but people still will not try it, louder marketing is rarely the cure. In Enchantment, Guy Kawasaki, who once promoted the Macintosh to developers at Apple, argues that winning people over works less like a sales push and more like changing a relationship: when people like you, trust you and delight in what you offer, they act on their own. Reaching millions is easier than ever, he notes, yet getting any of them to try something new has grown harder, because competition is fiercer and advertising works less well than it did.

His case is that lasting influence comes from earning liking and trust, offering something worth loving, and caring for people long after the first yes. Along the way you will pick up a five-letter product test, a recipe for a risk-free trial and a set of questions that protect your own wallet.

Seventeen armed militants arrived to question a volunteer in a remote village, and the visit turned into conversation over coffee. Her first words reveal what Kawasaki means by enchantment, and why it differs from manipulation.

An American motivational speaker listed five obstacles that can stall any sale, and being liked overcomes only some of them. A shoe retailer’s habit of trusting its own customers shows what fills the gap.

Even the most likable seller cannot carry a mediocre offer. A car key for anxious parents and a music player with one button point to the five qualities that make people love what they buy.

Most product launches bury people in facts they never asked for. Kawasaki argues the audience wants something else entirely, and that a well-built trial removes every excuse not to try.

A single changed line in an infomercial script lifted sales, and a free email service became something people paid for. Each trick works, but only when matched to how doubtful your audience feels.

Some customers buy once; others recruit their friends unpaid. A whisky barrel, a six-sentence email and a modestly priced fan page show how to build the kind of community that keeps people coming back.

Pay matters, yet people often pick meaningful work over well-paid busywork. Kawasaki names what managers can offer instead of money, and why celebrating a win can outweigh the sting of a failure.

The same charm that wins loyal customers can empty your bank account. Kawasaki explains the moments when you are easiest to sway, and a short set of checks that slows a bad decision down.

What Kawasaki describes is influence the other person welcomes. Muller won over seventeen armed visitors with coffee and a warm greeting, by changing what the meeting was about. Every tool that follows, from DICEE to the risk-free trial to a whisky barrel bearing a fan’s name, works the same way at a larger scale: it makes saying yes feel safe, pleasant and worth repeating. Knowing how that works also protects you, because you start to notice when someone uses it to rush you.

His closing advice is to cast a wide net. Skip the hunt for a handful of influential names and try to delight as many people as you can, since in a world where anyone can be heard, an ordinary customer may become your loudest fan. Begin with something small: find a passion you share with someone you hope to persuade, let them try your idea without risk, and answer their next message within a day.

Enchantment, as Kawasaki tells it, is what people feel when you give first.

About this book

What is this book about?

Technology lets anyone reach millions of people, yet convincing any of them to try something new has become harder. Competition has grown, and advertising no longer moves buyers the way it once did. Guy Kawasaki's answer is enchantment: changing your relationship with people so that they come to love your product, idea or cause and promote it on their own. He builds the case in layers. First come liking and trust, earned by accepting people, sharing your passions and extending trust both ways, as the shoe retailer Zappos does. Then comes an offer worth loving, which he tests with five qualities he spells DICEE. A launch needs a personal story and a trial that is easy, immediate, inexpensive, concrete and reversible. Social proof and scarcity help people past their fear of change, and communities, short messages and clear websites keep them engaged. Kawasaki also turns the lens inward and outward. Managers enchant staff with mastery, autonomy and purpose. Everyone can guard against dubious enchanters with a short list of questions asked before a big purchase.

Book Information

Rating:

Genre:

Communication & Social Skills, Marketing & Sales

Topics:

Persuasion, Product Strategy, Trust

Publisher:

Penguin Random House

Language:

English, ไทย

Narrator:

Jenna

First published:

January 1, 2011

Pages:

240

Length:

15 min 23 sec

Get the book:

Amazon

Who it's for

  • Launching a product

    Founders and marketers launching a product who need people to try it and talk about it.

  • Wanting trust before pitching

    Salespeople and freelancers who want clients to trust them before they pitch.

  • Hoping to motivate teams

    Managers looking for ways to motivate a team beyond salary.

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About the Author

Guy Kawasaki

Guy Kawasaki was born in Honolulu in 1954, studied at Stanford University and earned an MBA from UCLA. At Apple he championed the Macintosh among software and hardware developers and helped turn evangelist into an everyday marketing word. He later helped start Garage.com, first a matchmaking service for angel investors, served as chief evangelist of Canva and hosts the Remarkable People podcast. His other books include The Art of the Start and Wise Guy.

Ratings & Reviews

Ratings at a glance

4.3

Overall score based on 32 ratings.

What people think

Listeners find this book to be a superb listen that is easy to follow and well-crafted, featuring captivating stories and actionable insights. They value its power to motivate and influence perspectives, and one listener mentions that it offers great pointers backed by research. The material is especially strong on communication, social networking, and business building, with one review emphasizing how it changes both situations and relationships.

Top reviews

Daranee

Picked this up after seeing Guy Kawasaki speak online, and it truly changed how I view business networking. Instead of the usual predatory sales tactics, the author emphasizes becoming a 'mensch'—someone who acts with honesty and helps others without expecting a return. I found the MAP (Mastery, Autonomy, and Purpose) framework particularly useful for managing my current team. While some might find the advice on smiling and handshakes a bit basic, to be fair, most professionals still get these things wrong. The book is well-written and serves as a motivational guide for changing hearts and minds rather than just closing deals. It’s the kind of research-backed advice that stays with you long after you close the cover. This isn't just for Apple fans; it’s for anyone wanting to build relationships that actually last.

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Hannah

Wow, this was exactly the kick in the pants I needed for my current startup launch. The chapter on overcoming resistance alone makes this worth the price of admission for any founder. Kawasaki explains how to provide 'social proof' and create the perception of ubiquity in a way that is both practical and inspiring. Not gonna lie, I was an Apple skeptic before, but reading about the philosophy behind their 'enchantment' changed my perspective on branding. The book is simple to understand and well-written, with engaging stories that make the lessons stick. It’s about more than just business; it’s about how to change minds by being a person worth following. If you want to transform your relationships and your career, this is a must-read. Be a mensch and buy this book.

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Aim

How do you stand out in a world full of noise? Kawasaki suggests it’s through 'enchantment,' and his breakdown of how to achieve likability and trustworthiness is quite compelling. I particularly appreciated the specific pointers on email etiquette, like the six-sentence rule, which I’ve already started implementing with great success. Truth is, the book excels in the realm of communication and entrepreneurship. However, I will say that the chapters on social media technology feel a bit dated now, which is expected with tech-focused books. Even so, the core message about building a 'bigger pie' where everyone can win is timeless. It’s a refreshing, quick read that keeps you thinking about your personal brand for weeks. It’s certainly a great refresher for anyone feeling stuck in their professional growth.

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Aiden

As an entrepreneur, I'm always looking for ways to build deeper connections with my customer base, and this book provided a solid roadmap. The 'pre-mortem' concept—assuming a project has failed and working backward—is a brilliant strategy that my team is adopting immediately. Kawasaki’s writing style is punchy and accessible, making it easy to digest the Japanese philosophies like Kanso and Shibui that he weaves throughout the text. Frankly, I think the criticism that this is just a copy of Dale Carnegie is a bit unfair. While there are similarities, Guy’s focus on the tech ecosystem and 'push/pull' technology adds a modern layer that Carnegie obviously couldn't provide. It transforms mundane business interactions into something more meaningful. A few sections felt a bit like a collection of blog posts, but the overall value is undeniable.

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Sakura

Guy Kawasaki has a way of making complex social dynamics feel approachable and actionable for the average person. I loved the section on 'enchanting your boss' because it goes beyond the usual brown-nosed advice to focus on making your superior look good through actual results. The book is a remarkable blend of empathy and sharp intelligence. I did find the advice on swearing for effect to be a bit strange and probably not something I’ll use in the boardroom. Still, the emphasis on removing 'fences' or barriers to entry for your product is pure gold for anyone in marketing. It’s a simple, engaging read that provides great pointers backed by years of experience at the highest levels of tech. Definitely worth the time if you want to improve your interpersonal influence.

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Gung

The truth is that most business books are a chore to get through, but Enchantment is a genuine exception. It is refreshing, quick, and keeps you thinking about your own approach to leadership long after you've finished. I loved the focus on 'intrinsic' methods of motivation—showing that payment alone doesn't change people's hearts. While I agree with some critics that it covers a lot of ground without going super deep, the breadth is actually helpful for a general overview of professional influence. The tips on using 'pull technology' like websites and blogs to foster discovery were particularly insightful for my current project. It’s a well-rounded guide that excels in teaching you how to build lasting ecosystems. A few chapters are a bit light, but the 'Good Boss Manifesto' at the end is worth the read alone.

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Art

Honestly, I expected a bit more depth given Guy’s history at Apple and his reputation in the valley. There is useful content here, but much of it relies upon sheer common sense and feels like a collection of stories squeezed into a vague theme. I found myself nodding along to things I already knew, like the importance of eye contact and dressing like a peer. To be fair, the book is broad but not very deep. It tries to cover employees, customers, and bosses all at once, which makes some chapters feel rushed. I did enjoy the inside stories about the Macintosh launch, though they felt a bit like nostalgic filler at times. It’s not a bad book, but if you’ve read any modern leadership guides, you won’t find many original thoughts here.

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Scarlett

Wait, do I really need a book to tell me how to have a firm handshake and make a 'Duchenne' smile? At times, Enchantment felt like a manual for people who have never interacted with another human being. Chapter 2 was a bit of a turn-off for me because it felt like the author was advocating for a calculated, fake shell of likability. If you have to follow a checklist to appear trustworthy, are you actually being trustworthy? Look, there are definitely some bright spots, like the advice on 'baking a bigger pie' and the 10-20-30 rule for presentations. However, the 'mensch' philosophy feels a bit at odds with the tactical, almost manipulative social media advice later in the book. It’s a decent primer for young professionals, but seasoned vets might find it a bit shallow.

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Nook

Finally got around to reading this, and I'm left feeling a bit conflicted about the overall message. On one hand, the author encourages us to be genuine and act with goodwill, which is great. On the other hand, he gives very specific 'rules' on how to swear and how to craft a perfect, six-sentence sucking-up email. Personally, the whole thing left me with a slightly skeezy feeling, as if enchantment is just another word for high-level persuasion. The layout is great and it’s an easy read, but I wish it went deeper into the psychology of why these things work. It’s a bit like a Cliff’s Notes version of a much better marketing book. I’d recommend it to someone just starting their career, but not to anyone who has already read Carnegie.

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Siriporn

I've been a fan of Guy's work for a long time, but this one really missed the mark for me. It feels like he collected a bunch of Alltop blog posts, slapped a catchy title on it, and called it a book. There is almost no original thought here that hasn't been said better in 'How to Win Friends and Influence People' decades ago. The advice ranges from the blindingly obvious to the strangely specific, like his 'special rules' for euphemisms. Frankly, the whole thing comes across as a bit self-impressed. Without the Apple nostalgia, I don’t think this book would have much to offer. If you’re looking for deep insights into the human condition or revolutionary marketing strategies, you should probably look elsewhere. It’s just too shallow to be truly enchanting.

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Questions about this book

Kawasaki argues that the best way to win people over is enchantment: changing the relationship so people feel delight and act on their own. It rests on being likable and trustworthy, offering a product worth loving and keeping people engaged over time. He presents it as different from manipulation, because the enchanter shares a dream of a better future, as he says Steve Jobs did with the iPhone.

DICEE is Kawasaki’s test for an enchanting product: deep, intelligent, complete, empowering and elegant. His examples include Google growing from search into email and other tools, Ford’s MyKey letting parents cap a teenager’s speed, Lexus treating after-sale service as part of the car, and Apple’s single-button iPod as a model of elegance. A product strong on all five does much of the persuading itself.

Kawasaki says it depends on how uncertain your audience is. When doubt is high, show that trusted people already use your product, as copywriter Colleen Szot did by telling viewers to call back if operators were busy. When doubt is low, make the product feel scarce, as Google did with invitation-only Gmail accounts, which people ended up buying on eBay.

Kawasaki recommends giving employees MAP: mastery through new skills, autonomy through trust and freedom, and purpose through work that feels valuable in itself, which he ranks most important. He also urges celebrating successes, citing Brenda Bence’s view that it motivates people, unites them around goals and shows what the organization values. Enchanted employees, he argues, are the ones who enchant customers.

Kawasaki advises avoiding settings that tempt rash choices, like outlet malls and auctions, and delaying big decisions when you are stressed, tired, sick, rushed or hungry. Before a major purchase, check whether you have the facts, whether you are copying others, how it will look in a year, whether waiting would change your mind and what the full cost really is, hidden extras included.

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