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13 min 13 sec
Available in:Englishไทย

Influencer: The New Science of Leading Change

Shows how to change other people's behavior with a precise goal, a few target behaviors, and steady pressure from persuasion, groups, well-judged rewards, and the rooms and objects that shape everyday choices.

Table of Content

Most attempts to change other people stall before anyone says no. The goal is vague, the pressure feels like force, and nothing in the room supports the new habit. In Influencer, Joseph Grenny, Kerry Patterson, David Maxfield, Ron McMillan and Al Switzler argue that influence is a skill you can learn from psychology and sociology, and that it begins with a sharp target. A health care leader who set out to save 100,000 lives by a fixed morning had, by setting so precise a target, already taken a step toward change.

The authors make one case throughout. People change when you pin down the few behaviors that matter and then work on every force around them: what people think, who they act with, what they gain, and the spaces and objects they live among. Their examples include a radio soap opera in Tanzania, a bank in Bangladesh and a popcorn experiment at the movies. Each one gives you a lever to use with a team, a client or your own family this week.

Everyone on your team agrees the goal matters, and still nothing moves. A hospital reformer and a Thai health minister show that the fix is narrower and more exact than most leaders dare to be.

Pressure tends to make people resist, so persuasion has to work another way. A seminar that impressed hospital chiefs and changed nothing, and a radio drama that changed many listeners, show what does work.

The lone hero who fixes everything mostly exists in films. A banker in Bangladesh and a strange piece of software-team slang show where the real force for change comes from.

A small voucher kept far more patients in addiction treatment. Yet the authors warn that the same kind of reward, poorly designed, can encourage the very behavior it was meant to end.

A chief executive wanted to feel closer to his staff, but his building said the opposite. Rooms send messages people rarely notice, and those messages can calm a crowd or push it toward anger.

Moviegoers with bigger bags ate far more popcorn, and a simple fill to here line transformed how fully shipping containers were loaded. Ordinary objects shape choices without meeting any resistance at all.

The authors’ influencer doesn’t look like a hero. They are rarely the loudest voice in the room. They decide exactly what should happen and by when. Then they work on everything around that behavior: the questions people are asked, the stories they hear, the people beside them, the rewards on offer, the size of the room and the bag of popcorn in their hands. Wiwat never tried to remake a whole nation’s habits. He worked on one decision, and it changed the course of an epidemic.

You can start the same way. Write your goal as a number and a date, and name the few actions that would move it. Then practice telling the story of what you want to build. The authors suggest going to events linked to your goal where nobody knows you. Describe a project you hope to launch, ask people about themselves, and try to bring them in. Every telling sharpens the story, and every question shows you what moves the person in front of you.

Most of the work of influence happens before anyone has to be convinced: in the target you choose and in the world you arrange around it.

About this book

What is this book about?

Most efforts to change other people fail. A manager announces a new priority, a doctor warns a patient, a parent pleads with a teenager, and nothing changes. The authors of Influencer argue that influence is a learnable skill. It draws on psychology and sociology, and good intentions can't replace it. Their method starts with a goal you can measure and a deadline, then narrows attention to the two or three behaviors that matter most. From there, the influencer works on every force acting on those behaviors. People are persuaded through open questions, direct experience and stories. Groups that share a goal carry each other forward. Rewards help when they are used with care. Rooms, packaging and everyday objects push behavior without anyone noticing. The stories come from many places: a health care leader racing to save 100,000 lives, a Thai minister fighting HIV, a Tanzanian radio drama, a Bangladeshi bank that lends to groups of five, and a popcorn experiment at the movies. Readers come out with practical levers they can use on a team, with clients or at home.

Book Information

Rating:

Genre:

Management & Leadership

Topics:

Change Management, Habits, Influence

Publisher:

McGraw Hill

Language:

English, ไทย

Narrator:

Evelyn

First published:

September 13, 2007

Pages:

320

Length:

13 min 13 sec

Get the book:

Amazon

Who it's for

  • Managers whose ideas stall

    Managers and team leads whose good ideas get polite agreement and then no action.

  • Founders and project leaders

    Founders and project leaders who need clients, staff or partners to adopt new habits.

  • Practitioners facing stubborn behavior

    Health, training and community workers trying to shift stubborn behavior at scale.

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About the Author

Joseph Grenny

Joseph Grenny, Kerry Patterson, David Maxfield, Ron McMillan and Al Switzler lead a training and leadership development company and have together taught millions of people, with more than 300 Fortune 500 companies among their clients. Grenny has spent thirty years researching behavior at work and was a protégé of Albert Bandura. Maxfield and Patterson did doctoral work at Stanford, and both taught at Brigham Young University's Marriott School of Management. McMillan is a New York Times bestselling author and keynote speaker on organizational change.

Ratings & Reviews

Ratings at a glance

3.9

Overall score based on 166 ratings.

What people think

Listeners find this work exceptionally accessible and absorbing, featuring powerful anecdotes that are smoothly woven into the content. Many value the rigorous research and actionable advice, describing it as a beneficial resource for both individual growth and professional development. The book functions as a thorough manual for driving transformation, and one listener pointed out its profound examination of essential interpersonal abilities. Although the prose itself is well-regarded, listeners hold varying views on the overall speed of the delivery.

Top reviews

Siriporn

After hearing a lecture on self-mastery, I decided to tackle this book to understand why my personal goals always seemed to stall. The 2x3 matrix, which breaks influence into personal, social, and structural motivations and abilities, was a massive epiphany for me. I realized I was only focusing on my own willpower, which is just one of the six horses pulling the cart. Grenny and his co-authors provide a roadmap that makes changing even the most stubborn habits feel achievable through systematic strategies rather than just grit. While some of the stories about public health initiatives in Africa felt a bit removed from my daily office life, the underlying logic is bulletproof. It is easily one of the most practical guides on human behavior I have encountered in years. I now find myself drawing out the matrix whenever a project at work hits a snag. Highly recommended for anyone tired of failing at change.

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Sing

This book is a total game changer for any leader who feels like they are constantly shouting into a void. Instead of focusing on why people are inherently difficult, the authors show how to diagnose the hidden environmental and social pressures that keep individuals stuck. The concept of identifying vital behaviors is a revelation. I found the stories about the Delancey Street project and the eradication of disease to be incredibly moving examples of what is possible. Some might find the academic tone a bit dry, but the depth of the research makes the conclusions feel much more reliable than your average business book. It requires some intellectual heavy lifting, but the payoff is a complete shift in how you view human interaction. I will be keeping this on my desk for a long time for frequent reference during team meetings.

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Satit

Finally got around to reading this after seeing it on several must-read lists, and it lived up to the hype for me. The truth is, most of us are terrible at influencing change because we try to talk people into things. This book flips that on its head by showing how to change the environment and the social stakes instead. I used the 6-source matrix to help my kids with their study habits, and the results were almost immediate once I addressed the structural hurdles. It is rare to find a book that works just as well for parenting as it does for corporate culture. Yes, the authors can be a bit repetitive, and they definitely like the sound of their own collective voice. But if you can look past that, the tools provided here are incredibly empowering. It is about more than just tricks; it is about understanding fundamental drivers.

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Darius

What I appreciated most about this work was the deep, analytical look at what it takes to move the needle on complex social problems. I was impressed by the level of research involved and how the authors integrated psychological concepts like dehumanization and moral justification. It explains why so many change initiatives fail—we usually only address one or two sources of influence when we need at least four to succeed. The story of the order wheel at restaurants was a fun, unexpected detail that perfectly illustrated a structural solution to a social conflict. While some might find the academic writing style tedious, I appreciated that it was not just another superficial business book filled with empty buzzwords. It is a comprehensive guide for anyone who wants to be an intentional agent of change in their community or workplace. If you want real results, this is it.

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Parichat

Is it really possible to influence anyone? This book argues yes, provided you stop relying on verbal persuasion and start looking at the structural forces at play. I loved the deep dive into vicarious experiences and how stories can change minds where data fails miserably. The research is robust, and you can tell the authors have spent decades in the field of sociology. My only gripe is the writing style; the frequent use of 'we (the authors)' felt a bit pretentious and interrupted the flow of the more interesting case studies. Still, the breakdown of how social networks can either sabotage or support a new initiative is brilliant. It is more of an academic study than a quick self-help read, so be prepared for a slower pace. If you liked The Tipping Point, you will find this to be a much more actionable version of those same concepts.

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Woravit

As someone who works in municipal government, I am constantly looking for ways to implement process changes without causing a mutiny. This book provided a fantastic framework, especially the distinction between opinion leaders and innovators within an organization. I found the six-source model to be a very helpful checklist to ensure I was not missing any roadblocks in my current project. However, I have to agree with other reviewers that the examples can feel a bit disconnected from a modern office setting. While the micro-loan stories from India are fascinating, they do not always translate easily to a bureaucratic US environment. I would have appreciated more white collar case studies to bridge that gap. Still, the core message is persuasive and the strategies for moral justification are eerily accurate. It is a solid four stars for the methodology alone, even if the pacing is a bit uneven.

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Yaowaluk

The core framework of this book is undeniably powerful, even if the delivery is a little clunky in places. I have read Gladwell and Carnegie, and while they are better storytellers, Grenny and his team offer a more systematic approach to actually doing the work of change. They break down influence into manageable pieces, making it clear that behavior is rarely just a matter of willpower. I particularly appreciated the section on how to make the invisible visible, using data to show people the consequences of their actions. The book does repeat itself, and the first 50 pages are definitely a test of endurance, but stick with it. Once you get into the structural ability and social motivation sections, the value becomes clear. It is a dense read, but if you are serious about making a real impact, it is worth the time. Just do not expect a fast-paced thriller.

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Ratchada

Picked this up because my manager would not stop raving about vital behaviors, but I found the actual reading experience to be a bit of a slog. To be fair, the methodology is sound, but the authors spend way too much time patting themselves on the back. That story about the African village straining water is inspiring, sure, but do we really need to hear it ten different times? I was hoping for more concrete corporate examples that apply to a high-tech environment rather than these broad sociological studies. The middle section drags significantly, and I felt like the same information could have been condensed into a long-form article. It is not a bad book, and the framework for identifying opinion leaders is actually quite useful for organizational change. However, you will need some serious patience to weed through the fluff to get to the meat.

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Tariq

To be fair, the authors have a lot of great data to share, but the execution left me wanting more. I struggled with how the stories were broken up throughout the book; I would have preferred one chapter per case study rather than bits and pieces scattered everywhere. It made it hard to follow the narrative arc of the successes they were describing, like the Japanese assembly line example. The vital behaviors concept is great, but the book feels like it is trying to be both a social science textbook and a business guide. This results in a weird mix of academic jargon and motivational speak that does not always mesh well. I think the entire book could have been about 100 pages shorter without losing any of the actual meat. It is a useful reference for my library, but I do not think I will be re-reading it cover to cover.

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Suthida

I wanted to love this, especially since my therapist recommended it for better interpersonal skills, but the tone was just too annoying. Every few pages, I would hit that cursed phrase 'we (the authors)' and I would just have to set the book down and sigh. It felt like the book was written by a committee that could not decide on a single voice, leading to a disjointed mess of chapters. Some sections are dense with psychological theory, while others are just vague anecdotes that may or may not have actually happened. The example of the American auto workers visiting Japan was particularly weak and felt like a dated stereotype rather than a useful business case. I did get a few notes on how to reward behaviors rather than punish them, but it was not worth the 300-page journey. Frankly, there are better books on influence that do not sound quite so arrogant.

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Questions about this book

The authors argue that influence is a skill drawn from psychology and sociology. You start with a measurable goal and a deadline and focus on the two or three behaviors that matter most. Then you work on everything that shapes those behaviors: persuasion through questions, experience and stories, support from groups, carefully designed rewards, and the spaces and objects people live with every day.

Don Berwick set out to save 100,000 lives by a fixed date. Thailand’s Dr. Wiwat cut HIV spread by focusing on condom use among sex workers. Martha Swai’s Tanzanian radio drama led listeners to rethink their behavior, and Muhammad Yunus’s Grameen Bank lent to groups of five. In a cocaine treatment program, vouchers lifted completion from 65 to 90 percent.

Yes. The authors say rewards work best when people are already motivated, but they can backfire. They cite the overjustification hypothesis, which holds that people may read a reward as a reason to keep up a behavior, so a drinker might keep drinking because quitting has been tied to a prize. They also warn that a reward cannot replace real motivation for lasting change.

Turn your goal into a number with a deadline and name the few behaviors that drive it. Ask open questions instead of giving orders, and let people see problems firsthand. Thank whoever first admits a deadline is slipping, as in the software idea of project chicken. Check your space as well: long corridors and large offices signal power and distance, and smaller rooms invite closeness.

It suits managers, team leads, founders and anyone whose job depends on getting other people to act differently, including health and community workers. Its tools range from conversation techniques and storytelling to incentives, room layout and packaging, so readers who lead people, design programs or shape customer experiences will find methods they can use right away.

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