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9 min 41 sec
Available in:English

The Remix: How to Lead and Succeed in the Multigenerational Workplace

A practical guide for leading teams that mix baby boomers, Gen X, millennials, Gen Z and older workers: how to manage your own biases, coach every age, communicate in many formats and mentor in both directions.

Table of Content

If you lead a team where the oldest colleague started working before the youngest was born, managing everyone the same way is probably failing someone. In The Remix, career and workplace expert Lindsey Pollak points out that today’s offices can hold five generations at once, from the Silent Generation and baby boomers through Generation X and millennials to Gen Z. Each arrives with its own idea of what work should look like. A company that goes digital-first to please younger staff can leave older ones feeling unseen.

Pollak’s answer is to keep what works and build on it. Her case is that the age gap at work closes when leaders treat differences as skills to trade, and adjust how they lead, coach, talk and teach so no generation is left out.

What follows is a practical kit: a way to read your own team’s mix, a three-step method for managing people of any age, a publishing habit that reaches everyone, and a cheap form of mentoring that runs in both directions.

Most teams treat age as a source of friction. A simple headcount and a role swap during training can turn the same differences into something each group gains from the others, without anyone giving up what already works.

A manager who never worked from home now leads people who always have. The first problem to fix in that picture sits closer to the manager than to the team.

One group asks for feedback constantly; another rarely mentions it. Pollak argues both want the same thing, and the cheapest way to give it involves a phone call and a line in an email.

When employees name the biggest difference between generations at work, one answer dominates. The fix starts with a question few managers bother to ask, and a habit borrowed from publishing.

Companies everywhere struggle to keep staff of every age. Pollak’s remedy fits into a few spare minutes, costs nothing to run, and works best when the junior person sometimes becomes the teacher.

The common story says people of different ages will never really understand each other at work. Pollak disagrees, and her method shows why: the gap is mostly made of habits, how people expect to be managed, coached, informed and taught. Habits can be adjusted without anyone giving up their own. Four or five generations are likely to keep moving through workplaces for a long time, so teams that learn this early stand to keep their people longer.

The work starts small. Ask a colleague from another generation how they prefer to be reached, and use that channel. Name one assumption you hold about how others work, the way a manager might doubt a remote employee, and test it in an open conversation. Then set up one exchange where each side teaches the other, a digital session one week and client know-how the next.

Pollak’s advice for dealing with any coworker from another generation comes down to three verbs: listen, connect and learn. Each one only works when it travels in both directions.

About this book

What is this book about?

Many workplaces now hold up to five generations at once, from the Silent Generation and baby boomers to Gen X, millennials and Gen Z. Each brings its own expectations about work, and a change that pleases one group, such as a digital-first approach, can leave another feeling overlooked. Career and workplace expert Lindsey Pollak argues that the answer is to keep what already works and add to it, not to pick one generation's habits over another's. She offers a three-step People Management Remix: lead yourself by facing your own biases, coach through steady feedback and regular one-on-ones, and open doors through simple apprenticeship. She adds practical advice on communication, including asking people how they want to be reached and a publishing habit she calls COPE, plus short-form training and mentoring that runs both ways. Readers get a clear way to read their team's generational mix and a set of small, low-cost habits that help every age group feel seen, learn from the others and stay.

Book Information

Rating:

Genre:

Management & Leadership, Workplace Culture

Topics:

Diversity & Inclusion, Management, Workplace Communication

Publisher:

HarperCollins

Language:

English

Narrator:

Ethan

First published:

May 7, 2019

Pages:

320

Length:

9 min 41 sec

Get the book:

Amazon

Who it's for

  • Managers of multigenerational teams

    Managers leading teams that span baby boomers to Gen Z who sense one style no longer fits everyone.

  • Working with older colleagues

    Young professionals working alongside older colleagues and wanting to be heard without friction.

  • Training and HR leads

    HR and training leads designing development and mentoring programs for staff of every age.

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About the Author

Lindsey Pollak

Lindsey Pollak is a career and workplace expert with a particular interest in how people succeed early in their careers. A Yale graduate, she has spoken to and advised more than 250 organizations, including corporations, law firms, conferences and universities. In 2020 she was named to the Thinkers50 Radar List of global management thinkers. She has served as an official ambassador for LinkedIn and on the board of FourBlock, a nonprofit supporting veterans in career transition, and she also wrote Becoming the Boss and Getting from College to Career.

Ratings & Reviews

Ratings at a glance

4.2

Overall score based on 15 ratings.

What people think

Listeners view this work as a fundamental resource for overseeing a multi-generational team, packed with thorough research and practical advice. The writing style is superb, and listeners believe it is a required text for anyone in a management position. They value the stimulating material, with one listener highlighting how it assists in leading with empathy and understanding. The book earns praise for its perspective on workplace design, with one listener mentioning how it uncovers the remix of workspace.

Top reviews

Lily

Finally finished this deep dive into the modern office ecosystem and I’m genuinely impressed by the depth of research Pollak brings to the table. The core idea of 'remixing' classic workplace traditions with innovative digital-age strategies is brilliant because it doesn't discard the past. In my experience, most business books try to tear down everything that came before, but this one advocates for a thoughtful blend. We have five generations working side-by-side now, which is unprecedented and frankly quite challenging to manage without a roadmap. This guide offers that map by focusing on empathy and shared values rather than just stereotypes. Some might find the tone a bit too optimistic, but the actionable advice on mentoring and cross-generational networking is gold. It’s a must-read for anyone looking to lead with insight.

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Kru

This book should be required reading for anyone struggling to bridge the gap between five different generations under one roof. Pollak's research is extensive and it shows on every page as she breaks down how each group approaches training, networking, and even basic email etiquette. I loved the 'secret sauce' analogy where we keep the best parts of the past while embracing the future. It’s not about changing what works; it’s about adapting. I’ve already started implementing some of the mentoring suggestions in my own department and the feedback has been overwhelmingly positive. Not gonna lie, I was skeptical about another 'generational' book, but this one is different because it actually provides a framework for collaboration. Truly an essential guide for the modern manager.

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Suthinee

Look, the workforce is changing whether we like it or not, and this guide provides the necessary tools to navigate that shift with grace. Lindsey Pollak has a brilliant way of making complex sociological shifts feel manageable and even exciting for a business leader. I was fascinated by the 'remix' mindset and how it can be applied to everything from recruitment to the physical layout of the office. The book is incredibly well-researched, yet it reads like a conversation with a very smart friend who wants you to succeed. Personally, I found the focus on empathy to be the most moving part of her argument. We aren't just workers; we are people from different eras trying to build something together. Highly recommended for all levels.

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Carlos

The chapter on workspace layout really opened my eyes to how physical environments dictate our collaboration styles across the different generations. Pollak manages to reveal the remix of the modern workspace in a way that feels both practical and visionary. While I don't agree with every single conclusion—some of the 'expert' takes on why millennials do what they do felt a bit like a stretch—the overall advice is sound. The book is brilliant at showing how to maintain a diverse workforce while maximizing the potential of every employee regardless of their birth year. It’s a thought-provoking guide that encourages us to stop judging and start listening to the people around us. Definitely a must-read if you want to stay relevant in today’s rapidly evolving job market.

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Natalie

As a director managing everyone from Gen Z interns to Boomer executives, I found these insights remarkably actionable for my day-to-day operations. Pollak avoids the typical 'kids these days' whining and instead focuses on how we can adapt classic professional standards to fit a more flexible, tech-driven world. The writing style is engaging and the stories she shares help illustrate how a multi-generational workforce can actually be a competitive advantage. I did feel that she glossed over some of the darker sides of management, like how 'open offices' are often just cost-cutting measures rather than collaboration tools. However, the overarching message of leading with empathy is exactly what the modern corporate world needs right now. It's a solid, thought-provoking manual for managers.

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Wanphen

Pollak makes a compelling case against generational shaming, framing it correctly as a counterproductive form of ageism that hurts everyone. Her analysis of how different age groups manifest their values is eye-opening and helps reduce the friction often found in HR disputes. I particularly appreciated the sections on communication styles, as they helped me understand why my younger colleagues prefer certain platforms over others. My only gripe is that the book feels a bit too corporate at times, occasionally ignoring the power imbalances that exist in many companies. To be fair, though, her focus is on making the workplace more inclusive and functional, which she achieves with style. It’s a brilliant way to rethink our daily interactions and lead with more insight.

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Elan

Ever wonder why your younger hires communicate so differently than your long-term veterans? 'The Remix' dives deep into these generational nuances without being condescending to any specific age group. The book is packed with valuable suggestions on how to create a more cohesive environment by leveraging the strengths of both traditionalists and digital natives. I found the examples regarding training and cross-generational networking to be the most useful parts of the text. While some of the theories about workplace decor and tattoos felt like a bit of a reach, the core message remains strong. It’s a thought-provoking look at how we can all work better together. If you're a manager, you definitely need this on your shelf.

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Vera

The central premise—that we need to blend 'classic' professional standards with modern flexibility—is solid, yet the execution feels a bit lopsided in places. Pollak provides plenty of data on workstyle preferences, but she gives way too much credit to employers when discussing workplace design. For instance, the chapter on open work spaces ignores the fact that many employees find them distracting and invasive; she paints it as a 'remix' when it's often just a budget decision. Still, the book excels when it talks about communication and the need to stop generational shaming. We have to realize that ageism works both ways and is ultimately destructive to team morale. It’s a decent read for a corporate book club, but take some of the employer-centric justifications with a grain of salt.

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Joy

To be fair, the 'Remix' framework is a clever way to think about workplace evolution and the need for multi-generational cooperation. However, the inclusion of diversity in this book felt as thin as saran wrap at times, focusing almost entirely on age while ignoring how race and gender intersect with these generational shifts. I also found the section on open offices to be a bit naive regarding why companies actually implement them. Despite these flaws, there are many good parts, especially regarding the 'classic' values we shouldn't abandon, like face-to-face networking and clear professional boundaries. It’s an interesting read that garnered a lot of discussion in our office book club, but it definitely needs to be supplemented with other perspectives on workplace equity.

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Niramai

While Pollak is clearly an authority on millennials, some of the specific observations in this book feel incredibly disconnected from reality and frankly out of touch. I was particularly baffled by the suggestion that the rise of tattoos in the workplace might be a reaction to people not having private offices to decorate. This kind of stretch makes it hard to take the more data-driven sections seriously at times. Truth is, the book feels like it was written for older executives who have never actually spoken to their younger staff members. The inclusion of diversity felt very thin, almost like an afterthought compared to the broad generational generalizations. While the 'remix' concept has potential, the execution misses the mark for anyone already working in a diverse, modern environment.

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Questions about this book

Pollak argues that workplaces now hold up to five generations, each with its own expectations, and that no single strategy fits them all. Instead of replacing one group’s habits with another’s, leaders should keep what works and add new approaches beside it. Treating age differences as skills to trade, and adjusting how you lead, coach, communicate and train, moves a team toward what she calls a nongenerational workplace.

It is Pollak’s three-step method for managing people of any age. First, lead yourself by spotting your own biases, such as an older manager’s doubts about remote work, and discussing them openly. Second, coach through consistent feedback, real listening and regular one-on-ones. Third, offer apprenticeship, for example by letting someone sit in on important calls or copying them on key emails.

COPE stands for create once, publish everywhere. Pollak suggests preparing a company message one time and releasing it in several formats, such as short and long versions, written text, audio and video, so each employee can read or listen as they prefer. She advises keeping messages simple, adding visuals and tracking which formats work so ineffective ones can be dropped.

Start by listing your team by generation to see which groups are over or underrepresented. Ask each person how they prefer to be contacted. Hold regular one-on-ones, especially with quieter colleagues who rarely ask for feedback. Use short micro-learning such as videos or blog posts for skills training, and pair people of different ages so each can mentor the other.

It suits managers leading teams that mix several generations, younger employees working with older colleagues, and HR or training staff building development programs. Its advice is low cost and concrete: role-swapping training sessions, inviting someone into an important call, publishing updates in several formats and mentoring that runs in both directions.

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The Remix

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