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13 min 54 sec
Available in:English

The Asshole Survival Guide: How to Deal With People Who Treat You Like Dirt

A practical plan for dealing with people who demean you at work: how to judge how serious they are, protect yourself through distance and reframing, confront them with evidence, and check your own behavior.

Table of Content

If someone at work leaves you drained after every meeting, the first move is to notice exactly how they make you feel, before you decide to fight. That is the opening advice in The Asshole Survival Guide, by Stanford management professor Robert I. Sutton, who argues that every workplace has at least one person who treats others like dirt. Since you cannot wish them away, his book is about surviving them with your health and self-respect intact.

Sutton’s case is that jerks do the most damage when their behavior starts to feel normal. His defense is a sequence: judge how serious the problem is, refuse to get used to it, keep your distance, change how you read what you cannot escape, confront with evidence when you must, and check that you are not the problem yourself. Along the way come a hazed military cadet, a Fox News lawsuit and a study of drivers in expensive cars, and each one hands you a tactic to try on the difficult person in your own working week.

A warm smile, a whispered threat, a party invitation that skips half the team. Some difficult people deserve a second chance and some never will. Sutton offers two quick tests for knowing which kind you face.

One worker spent eight years under a boss who suspected everyone and admitted nothing, and he no longer saw anything wrong. The same blindness can creep up on anyone, and it has a familiar cause.

One insulting email can be enough to change how you treat the next person you meet. Sutton explains how bad moods travel through an office, and the very physical step that slows them down.

A young cadet facing daily humiliation from her seniors found herself laughing at them. Her method has roots in therapy and support from a Stanford experiment, and it works in an ordinary office too.

Pushing back against a daily tormentor can backfire badly. One television anchor won $20 million by preparing first, and Sutton shows why the best style of confrontation depends on the kind of person you face.

Almost nobody admits to being the problem, yet bullying is everywhere. A Berkeley study of drivers suggests that wealth raises the risk, so self-awareness matters even more if you are rich.

Sutton’s guide is a plan for protecting yourself from people you cannot always avoid, and its common thread is attention. Jerks hurt most when their behavior blends into the background, when the bad smell stops registering and eight years pass under a boss nobody should tolerate. Each tactic in the book is a way to keep seeing clearly and to act on what you see.

Begin with how a person makes you feel, and judge whether you face a rare outburst or a steady pattern. If it is a pattern, look for an exit, even a transfer inside your own company. Where you cannot leave, add distance: another desk, another seat in the meeting, another elevator. When you are stuck, try a kinder explanation for their behavior, as the Stanford students did, and remember that what they do is not your fault. If it has to stop, keep records and pick the confrontation that fits the person.

Then turn the same eyes on yourself, especially as you gain money or authority. The cadet who laughed at her hazers and the Apple veteran who skipped the elevator both decided how much power someone else’s cruelty would have over them. That decision is open to you as well.

About this book

What is this book about?

Almost every workplace has at least one person who leaves others feeling small, anxious or drained. Quitting is not always possible, and fighting back can make things worse. Stanford professor Robert I. Sutton offers a survival plan built for people who have to keep showing up. His starting point is that the worst damage happens when mistreatment starts to feel normal. Sutton shows how to tell an occasional outburst from a lasting pattern, why people stay for years under abusive bosses without seeing the abuse, and how bad moods spread through an office the way a cold does. He draws on studies from Stanford, Berkeley and the University of Florida, and on stories from a hazed military cadet, an Apple veteran who worked under Steve Jobs and Fox News anchor Gretchen Carlson. Readers get a sequence of tactics they can use straight away: a quick test for spotting a self-absorbed jerk, ways to put physical and mental distance between themselves and the problem, a method for confronting different kinds of difficult people, and a hard look at whether they have become one themselves.

Book Information

Rating:

Genre:

Communication & Social Skills, Workplace Culture

Topics:

Conflict Resolution, Power Dynamics, Self-Awareness

Publisher:

HarperCollins

Language:

English

Narrator:

Laura

First published:

January 1, 2007

Pages:

224

Length:

13 min 54 sec

Get the book:

Amazon

Who it's for

  • Stuck with demeaning colleagues

    Employees stuck with a demeaning boss or coworker who cannot simply quit.

  • Managers watching for toxicity

    Managers who want to spot toxic behavior on their teams and handle it fairly.

  • Hoping to stay considerate

    Anyone rising into money or authority who wants to stay considerate on the way up.

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About the Author

Robert I. Sutton

Robert I. Sutton has taught management science and engineering at Stanford University since 1983 and holds a courtesy appointment in organizational behavior at the Stanford Graduate School of Business. He earned his doctorate in organizational psychology at the University of Michigan. His earlier book The No Asshole Rule won the 2007 Quill Award for business and became a New York Times bestseller. He co-founded Stanford's d.school, is a fellow at the design firm IDEO, and has written books with Jeffrey Pfeffer and Huggy Rao.

Ratings & Reviews

Ratings at a glance

4.1

Overall score based on 85 ratings.

What people think

Listeners consider the book an engaging read that provides useful suggestions and important insights for handling daily interactions. They value the blend of wit and academic rigor, with one listener highlighting that it synthesizes hundreds of peer-reviewed studies. Listeners regard it as a worthwhile sequel to the first title and admire its genuineness, specifically mentioning one review that points out its honest evaluations of certain people. Perspectives on the content are divided, however, as some listeners feel it lacks real solutions.

Top reviews

Petch

Ever wonder if you're actually the problem in your office dynamic? Sutton starts off with six diagnostic questions that really force you to look in the mirror before you start pointing fingers at everyone else. I love how he dwells on the idea of self-awareness and how we often judge others more quickly than we retrospect ourselves. The book offers incredibly practical advice on identifying and tackling different kinds of jerks in the wild. I found the section on 'bad interfaces vs. bad operating systems' to be a total game-changer for my perspective. It’s a research-based approach that doesn't feel cold or detached; it feels honest and human. This is easily one of the most valuable books I’ve read this year for navigating the complexities of human interaction. If you work in a high-stress environment, you absolutely need this on your shelf for the sanity checks alone.

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Levi

Wow, I didn't expect to laugh so much while reading a book about workplace toxicity! Sutton has a great, humorous tone that makes a very heavy subject much easier to digest. The book is packed with authentic stories from real people that make you feel less alone in your struggles. It’s not just about venting, though; the advice is backed by actual studies on human behavior and organizational psychology. I particularly liked the section on how to avoid 'catching' the bad behavior yourself, which is a real risk in toxic offices. The honesty in his evaluation of certain types of people is refreshing in a world of sanitized HR-speak. It’s a survival guide in the truest sense of the word. I’ve bought three copies already for friends who are struggling with their management. This is definitely a necessary palate cleanser for anyone dealing with a difficult administration or a bully.

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Alejandra

After hearing so much about Sutton's previous work, I finally dove into this one expecting a dry academic text. Instead, I found a surprisingly practical guide that synthesizes hundreds of peer-reviewed studies into something actually usable for the average employee. The author manages to take complex psychological research and boil it down into actionable tactics for when you’re stuck in the trenches with a nightmare boss. I particularly appreciated the section on strategic non-responsiveness and creating distance. Some of the concepts are definitely repeated more than necessary, but the core message remains strong. It’s a solid resource for anyone whose mental health is suffering because of a toxic colleague. The tone is authoritative yet conversational, making it feel more like a coaching session than a lecture. While it won't solve every problem, it provides a much-needed framework for self-preservation.

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Suda

Picked this up as a follow-up to the author’s earlier bestseller, and it serves as a much more grounded, tactical companion. While the first book focused on the 'why' and the policy side, this guide is all about the 'how' for the individual. I found the chapter on 'Asshole Detection' to be particularly insightful, as it helps you distinguish between someone having a bad day and a true, consistent menace. The research-based approach adds a lot of credibility that you don't usually find in the self-help aisle. Look, the truth is that we all have to deal with these people, and Sutton provides a toolkit that is both realistic and sophisticated. I’ve already started using the 'reframing' techniques to manage my stress levels during meetings. It’s not a perfect book—it can be a bit repetitive—but it’s a great read with valuable information for everyday situations.

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Tariq

Current events seem to have given license to every jerk in the world to act out, so I grabbed this for some protection. Sutton is an expert on this topic, and it shows in how he categorizes the different flavors of bad behavior we encounter daily. The points on caution and reflection are especially valuable because they prevent you from making a bad situation worse by overreacting. I appreciated the specific element of 'battle' strategies for when you actually have the allies and power to take someone down. It’s a very realistic look at power dynamics that doesn't sugarcoat how hard it is to win these fights. My only gripe is that it can be a bit redundant in the middle chapters. However, the practical takeaways are worth the price of admission. It’s a manual for keeping your dignity intact when everyone around you seems to be losing theirs.

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Pick

Is it just me, or does this book feel like a manual on how to become a ghost at your own job? I have mixed feelings because while I understood the tactics used to preserve our own wellbeing, many of the strategies felt detrimental to long-term mental health. The emphasis is heavily placed on you to reframe yourself so that insults slide off like water off a duck. You’re told to wear neutral clothing, stop being humorous, and basically become a cipher just to avoid notice. This might work for a few weeks, but I’m going to hazard a guess that hiding your personality for eight hours a day isn't a sustainable way to live. It felt less like empowerment and more like a guide on how to survive a hostage situation. If you’re truly trapped, these survival tips are probably essential, but I was hoping for more advice on actually changing the culture.

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Eleanor

To be fair, there is some solid logic here, but the overall message left me feeling incredibly drained and even a bit depressed. The book basically tells you that if you can't escape, you just have to suck it up and use psychological tricks to dissociate from the abuse. It’s very practical, yes, but it’s also a sobering reminder that many toxic environments simply won’t change. I appreciate the honesty regarding 'mutually assured destruction' and why fighting back often fails, yet I didn't close the book feeling particularly empowered. It’s more of a cold, hard look at reality than a motivational guide. Some of the strategies for 'reframing' felt a lot like gaslighting yourself into accepting poor treatment. If you're in a bad boss situation, it might be worth a read just for the coping mechanisms, but don't expect a miracle cure for a shitty workplace.

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Ryan

Personally, I found the advice to be a bit of a mixed bag. On one hand, the strategies for avoiding conflict are useful for keeping your head down and collecting a paycheck. On the other hand, the idea of 'embracing the cruelty' or wearing insults like a badge of honor felt incredibly weird to me. The author suggests that if your boss calls you a louse, you should just own it, which seems like a recipe for a complete breakdown of self-esteem. There's a lot of focus on 'assholes gonna asshole' as if we should just accept that adults can't control their behavior. While I accept that you can't change someone else, I think we should be focusing more on making that behavior unacceptable. It’s a decent book for those in a desperate spot, but it lacks the punch of a truly transformative workplace manifesto.

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Takeshi

The Audible version of this was nearly unlistenable for me because of the narrator's constant mispronunciation of basic words. He kept saying 'ex-pecially' instead of 'especially,' and once you notice it, you can't hear anything else. Beyond that annoyance, the book itself felt like a lot of fluff surrounding a very small amount of actual advice. Sutton keeps reiterating the same basic concepts over and over again until the chapters start to blend together. He tries to make it look like a result of solid scientific research by dropping names, but it feels like pseudo-scientific pomposity at times. Frankly, the entire book could have been compressed into a thin brochure without losing any of the actual substance. If you've ever dealt with a difficult person, you probably already know most of these 'mind tricks' anyway. I ended up returning the audio version halfway through and just skimming the rest of the physical copy.

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Emma

Not what I expected from someone with such high academic credentials at Stanford. The book is filled with pseudo-scientific pomposity that tries to mask the fact that the author is just giving common-sense advice. When faced with a jerk: talk to them, fight them if you have power, or leave. Do we really need 200 pages to explain that? He constantly references other researchers to make it seem more profound than it actually is. It feels like this was written for people who have never had a job before or have zero social intuition. The author keeps reiterating the same three or four points until you're ready to scream. I found myself flipping through pages of anecdotes that didn't really add anything to the 'guide' aspect of the book. It’s way too long for the amount of actual utility it provides to a grown adult.

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Questions about this book

Robert I. Sutton explains how to cope with people who repeatedly leave you feeling demeaned, especially at work. He argues the biggest danger is getting used to mistreatment. His plan moves from judging how serious someone is, to leaving or keeping your distance, to reframing what you cannot escape, to confronting with evidence, and finally to checking whether you have become a difficult person yourself.

Sutton’s main test is how the person makes you feel: hurt, discouraged or pushed down. He also asks whether the behavior is a rare outburst or a constant pattern. For self-absorbed people, he suggests checking whether they let you speak, whether they ask questions as well as make statements, and whether they show interest in what you say. A firm no on all three is a strong warning sign.

Not necessarily. Sutton argues that what you need is a new boss, which may be possible without leaving the company. He cites Google research showing that organizations usually have both good and bad managers, and notes that salesforce.com lets employees switch divisions without their manager’s permission. What he warns against is staying put out of habit until the mistreatment feels normal.

Sutton recommends two defenses. First, distance: move your desk or floor if you can, sit far away in meetings, as one Apple employee did with Steve Jobs, because rudeness spreads between people like a cold. Second, reappraisal: accept that their behavior is not your fault and imagine a plausible reason for it, a method a Stanford study found made people much less upset.

When the behavior has to stop, Sutton advises gathering evidence first, as Gretchen Carlson did with 18 months of recordings before her case against Roger Ailes. Then match your style to the person. A calm private talk suits temporary, clueless or vain offenders. A more aggressive stance can work on selfish, scheming people, who a 2015 study found tend to back down when met with similar behavior.

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The Asshole Survival Guide

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