How to Be a Positive Leader: Small Actions, Big Impact
Shows leaders how small, everyday actions, from giving full attention to showing staff who their work helps, raise a team's energy, sense of meaning and performance, drawing on research into how workplaces flourish.

Table of Content
1. Introduction
1 min 00 sec
Many leaders run their tasks well and still lead teams that feel flat, tired and wary of change. In How to Be a Positive Leader, University of Michigan professors Jane E. Dutton and Gretchen M. Spreitzer gather research suggesting the fix starts small: people who have many energizing exchanges with colleagues become more creative and keener to learn. Their book draws on positive organizational scholarship, a field that studies how workplaces flourish and perform at a high level.
The argument is consistent throughout. Emotions, purpose and character are no soft extras at work. Small daily actions that raise people’s energy and sense of meaning are what make an organization outperform. The evidence runs from a university call center to a carpet maker that set out to stop harming the planet. What you get is a set of moves to try at your next meeting, from putting your phone away to asking a better question about change.
2. Make every conversation leave people with more energy
1 min 50 sec
A chat about last night’s football game can do more for a tired team than a pep talk. The same habit of attention also changes how a pay talk with a boss you dislike tends to end.
3. Show people who their work actually helps
1 min 36 sec
A group of student fundraisers brought in far more money after a single meeting with one person. Who they met, and why it worked, explains what pay alone cannot give a team.
4. A workplace that gives energy instead of draining it
1 min 38 sec
One restaurant owner will fire a chef over behavior that has nothing to do with cooking. His rule, plus two personal habits, separates people who end the day energized from those who end it drained.
5. Help people see themselves at their best
1 min 46 sec
Ask the people who know you about the times you were at your best, and a pattern appears. That pattern can tell a leader exactly where to put you next.
6. Let each person shape the job around strengths
1 min 41 sec
Two employees can hold the same title and do very different jobs. The authors argue that letting people bend their roles pays off for the company, and they even suggest a way around a difficult boss.
7. Decent leaders earn better performance from their teams
2 min 10 sec
Ruthless ambition is supposed to win at work. A journal, a company slogan from the 1980s and an imagined newspaper headline point to a different route to strong results.
8. Keep hope and ideas alive through change
2 min 11 sec
A carpet maker made a promise everyone called naive, and a store manager took scissors to a dress nobody wanted. Both show what happens when leaders treat hope and their staff’s ideas as real resources.
9. Conclusion
1 min 01 sec
Dutton and Spreitzer’s case adds up to one claim about leadership. Feelings, purpose and character are not distractions from performance; in the research they gather, they are a large part of where performance comes from. A company that takes the human side seriously gets a more productive team, and the people on it feel happier and more fulfilled.
What stands out is how little each move costs. The call center needed one visit from a former student. The restaurants needed one firm rule about rudeness. The clothing store needed a manager who felt free to take scissors to a dress.
Your own start can be that small. During your next conversation, shut the laptop, tuck the phone away and give your full attention to whoever is sitting across from you. Then find one story of someone your team’s work has helped and open your next meeting with it.
Energy at work spreads one conversation at a time, and a leader starts more of those conversations than anyone else.
About this book
What is this book about?
Plenty of capable managers lead teams that feel drained, cynical or resistant to change. Jane E. Dutton and Gretchen M. Spreitzer, both professors at the University of Michigan, argue that the cause is often neglect of the human side of work: emotions, meaning and character. Their book draws on positive organizational scholarship, the study of how organizations flourish and perform at a high level. The authors show how small actions add up. Energizing conversations make people more creative. Meeting the people their work helps lifts motivation, as a university call center found when its student fundraisers met a scholarship recipient. Civility, learning, rest and the chance to shape one's own job keep people thriving instead of burning out. Gratitude, ethical leadership and hope give a team direction, and treating employees as a source of ideas makes change go better. Readers get concrete practices to try at once, including the reflected best-self exercise, a gratitude journal, a front-page test for hard decisions and questions that help people see what a change can give them, plus a calmer way to handle a tense salary negotiation.
Book Information
Who it's for
Leads of weary teams
Team leads whose people seem tired, cynical or wary of the next reorganization.
Hoping to build trust
Managers and HR staff looking for low-cost ways to build meaning, civility and trust.
Wanting work that fits
Employees who want to reshape their job around their strengths or handle a tense pay talk calmly.
About the Author
Jane E. Dutton
Jane E. Dutton holds the Robert L. Kahn Distinguished University Professor chair in Business Administration and Psychology at the University of Michigan, and she co-founded the Center for Positive Organizations at the Ross School of Business. Her research covers high quality connections, job crafting and compassion at work, and she has written more than 100 papers and monographs. Gretchen M. Spreitzer holds the Keith E. and Valerie J. Alessi professorship of business administration at Ross, where she co-directs the Ross Leadership Initiative. She studies employee empowerment, leadership development and how organizations help people thrive.
Ratings & Reviews
Ratings at a glance
What people think
Listeners find the research quality impressive, with one individual noting its effective balance between academic study and real-world application. The book also earns high marks for its content on leadership; one listener specifically called it an excellent compendium of positive leadership studies. Additionally, the pacing resonates with listeners, who feel it works well for leaders at any stage, including those just starting out.
Top reviews
After hearing Shawn Achor mention this in a talk, I knew I had to grab a copy to see if the research backed up the hype. It definitely does, presenting a very sophisticated blend of organizational behavior and practical application that few other books manage to balance so well. I’ve started tracking my efforts with high-quality connections every single day, and the shift in my team's energy is already palpable. Not gonna lie, I was skeptical about the "higher purpose" chapter at first, but it really makes you rethink the pursuit of profit versus the pursuit of value. This should be mandatory reading for every middle manager who feels like they’re just a cog in the machine.
Show moreAs someone who has spent years in middle management, I found this book to be a refreshing change of pace from the typical cut-throat leadership guides. It presents the human face of the workplace in a way that is both inspiring and deeply pragmatic, showing how treating people as individuals actually drives productivity. The concept of being "positively deviant" really resonated with me because it encourages moving beyond just "doing okay" to actually thriving. I love that it’s not just for the C-suite; front-line employees can take these lessons on connections and values and apply them tomorrow morning. It’s easily one of the best compendiums of leadership studies I’ve come across in a long time.
Show moreThe chapter on high-quality connections alone was worth the price of the book for me. I’ve been experimenting with giving people my full attention and focusing on those small moments of interaction, and the results have been genuinely surprising. This book does a fantastic job of simplifying complex ideas and supporting them with life examples that make the concepts feel tangible and urgent. It emphasizes that leadership acts must go beyond the individual and penetrate the entire organization to create a shared sense of virtue and purpose. If you want to move beyond financial goals and actually build something meaningful, this is the research-backed guide you need to start that journey.
Show moreThis book provides a surprisingly grounded look at what it means to lead with a "positive" mindset without being overly saccharine. While some business books rely purely on anecdote, Dutton and Spreitzer have compiled a collection of chapters written by actual experts that bridge the gap between academic theory and daily practice. To be fair, some sections feel a bit more robust than others, but the overall pacing kept me engaged throughout the weekend. I especially appreciated how it targets leaders at all levels, making the "positively deviant" organization feel like an achievable goal rather than a pipe dream. It's an excellent compendium for anyone who wants their leadership style to have a more human face.
Show moreTruth is, I was mostly interested in the section on high-quality connections, but I ended up finding value in the chapters on crisis management as well. The authors do a great job of explaining how to create opportunity from a crisis by analyzing vulnerabilities and encouraging a long-term learning mindset. I appreciate that the research quality is top-notch, as you'd expect from the faculty at Michigan, yet it remains very accessible for newbies to the field. One minor criticism is that it can feel a bit repetitive if you read it straight through, as several authors touch on the same core themes of empathy and meaning. Still, it’s a very practical tool for anyone looking to foster a more resilient workforce.
Show morePicked this up as part of a bundle and found it to be a bit of a mixed bag in terms of depth. The structure is quite nice, with chapters organized by specific themes like resilience and high-quality connections, but the quality fluctuates wildly from one author to the next. Some contributors offer incisive, research-backed points that I can use immediately, while others just reiterate what your grandmother might have advised regarding being a "nice" person. I did find the Twitter-based summary idea interesting, though the actual pre-written tweets were a bit cheesy for my personal taste. It’s a decent enough primer if you are new to positive organizational scholarship, but seasoned leaders might find it a bit thin.
Show moreFinally got around to finishing this, and I'd say it's a solid 3-star read for anyone interested in the softer side of management. The pacing is quite good because the chapters are short and focused, which makes it easy to digest in small chunks during a commute. In my experience, the book works best when it focuses on the New York Times test for values or the "cutting off the straps" analogy for empowerment. However, it sometimes lacks the comprehensive depth I was hoping for, feeling more like a collection of essays than a unified manual. It’s a helpful resource to have on the shelf, but it won’t necessarily revolutionize your entire corporate culture overnight.
Show moreNot what I expected given the high credentials of the contributors involved in this project. While the authors are all PhDs and clearly know their stuff, the tone frequently veered into that "let's all hold hands and be positive" territory that makes me cringe. Frankly, the advice on finding meaning in your work felt like a rehash of basic concepts I've seen in a dozen other HR manuals over the years. Some of the pre-written tweets included in the text were particularly jarring and felt like a desperate attempt to be trendy. It’s not entirely without merit, but you have to dig through a lot of fluff to find the actual data.
Show moreLook, I appreciate the intent here, but the execution felt a little too much like a "Leadership for Dummies" version of much more serious research. While there are some points that can be leveraged, like the idea of seeing employees as resources rather than resistors, the delivery is just too dry. I struggled to stay engaged with the "wise" quotes and the pre-written tweets, which felt like they were trying too hard to be relevant to a younger audience. Personally, I think there are better books out there that cover organizational behavior without the "be positive" fluff that occasionally drags these chapters down. It’s okay as a quick reference, but not something I’d recommend as a deep dive.
Show moreEver wonder how many ways people can say "be nice" and call it a leadership breakthrough? This was incredibly boring to get through, despite the short chapters and the various attempts to make it "social media friendly" with weird tweet suggestions. The truth is, most of this "research" feels like common sense dressed up in academic robes to justify the PhDs on the cover. I found myself rolling my eyes at the suggestion to define a higher purpose when we're just trying to hit our quarterly KPIs in a high-stress environment. Invest your time into people? Sure, but maybe read something with a bit more grit than this "hold your hands" philosophy.
Show moreQuestions about this book
What is the main idea of How to Be a Positive Leader?
Jane E. Dutton and Gretchen M. Spreitzer argue that organizations could get far more from their people if leaders took the human side of work seriously, including emotions, meaning and character. Small actions, such as giving full attention, showing staff who their work helps, letting them craft their jobs and modeling ethical behavior, raise energy and performance while making employees happier and more fulfilled.
What is a high-quality connection at work?
It is an interaction that leaves both people with more energy, like a lively chat with a colleague on a tired morning. The authors cite research showing that employees with many such connections are more creative and more motivated to learn. Leaders encourage them by listening closely, putting away phones and screens, and making room for play, from orienteering outings to a ping-pong table.
What is job crafting?
Job crafting means adjusting your role to fit your passions, values and skills. A salesperson who enjoys blogging might start a company blog to win customers, and someone with a difficult boss might rely more on email to limit contact. According to the studies the authors cite, employees who craft their jobs miss fewer days, perform significantly better and take more initiative.
How can leaders manage change without strong employee resistance?
The authors suggest treating most employees as sources of ideas and refusing to let the few who always resist set the tone. Give people ownership and freedom to experiment, as a clothing store manager named Ethan did when he turned an unsold dress into a best-selling beach cover-up. Then ask what skills, relationships and personal growth the change could bring them.
Who should read How to Be a Positive Leader?
It suits team leads, managers and HR professionals who want practical, low-cost ways to raise morale and performance, and employees who want more energy and meaning in their own work. Its tools are small and concrete: a gratitude journal, the reflected best-self exercise, a front-page newspaper test for hard decisions and a calm, present-minded approach to salary negotiation.
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