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9 min 37 sec
Available in:Englishไทย

Emotional Intelligence 2.0

Shows how to raise your emotional intelligence by first understanding and steadying your own feelings, then reading other people's signals and building relationships through clear body language, personal attention and well-handled feedback.

Table of Content

Plenty of skilled people stall at work, held back by a misread colleague or a sharp word on a bad day rather than by any gap in expertise. In Emotional Intelligence 2.0, psychologists Travis Bradberry and Jean Greaves argue that this people side of success is a skill, and that it can be strengthened. They call it emotional intelligence, or EQ: the ability to recognize your own feelings and other people’s, and to steer those feelings well.

Their argument runs from the inside out. You start by noticing and steadying your own emotions, and only then turn outward to read others and build relationships that hold. Each step comes with something small to try, from a two-column list for hard decisions to a glance at someone’s shoulders before you ask for a favor. The specialist who has always been strongest on strategy or technology ends up with a practical plan for the half of the job that involves people.

Some people can calm an angry coworker before anyone has said much. The authors claim that knack is no gift of birth, and they show why the skills that face outward depend on two that most of us overlook.

A spilled coffee and a forgotten briefcase can sour an entire day, and a big sale can empty a bank account. Both traps run on the same blind spot, and the fix takes only seconds.

You like the person, yet his work keeps falling short. Decisions like that tend to get made by whichever impulse shouts loudest. One sheet of paper and one awkward promise can change who wins.

Certain waiters seem to know which table wants a chat and which wants silence. The authors reduce that instinct to a few seconds of looking and one small courtesy most professionals skip.

Sincere praise can still land as fake, and honest criticism can still be wasted. Both failures come from the same place, and fixing them asks more of the person speaking than of the listener.

The book’s promise is modest and useful: emotional intelligence can be raised, and the raising follows a clear order. Understand and steady yourself first, because a person swept along by a bad morning or a 75 percent sale cannot read anyone else clearly. Then look outward, at eyes, smiles, shoulders and names, and use what you see to build relationships that outlast the first promise to keep in touch. The reward runs both ways. With higher EQ, you relate better to others and you also manage yourself better.

The authors’ closing advice is to listen actively. Giving someone your full attention shows you care about what they think, and it hands you the very clues the rest of the book teaches you to read. Pair that with a two-column list the next time a decision pulls you in two directions, and with a quick check that your face says what your words say.

None of it is magic. The colleague who always seems to know how everyone feels was simply paying attention all along.

About this book

What is this book about?

Technical skill gets people hired, but it rarely carries them far on its own. Sooner or later every career depends on handling people: colleagues, customers, investors, a team under stress. It also depends on handling yourself when a day goes wrong. Travis Bradberry and Jean Greaves argue that both abilities fall under emotional intelligence, or EQ, and that EQ can be improved with practice. They divide it into four skills. Self-awareness and self-management point inward, at your own moods and the choices they push you toward. Social awareness and relationship management point outward, at the feelings of others and the bonds you build with them. The inward skills come first, because they make the outward ones possible. The book stays practical throughout. Readers get a two-column list for weighing feeling against logic, an accountability trick one professor used to stop missing deadlines, a quick head-to-toe scan of body language and simple habits for giving praise and taking criticism well.

Book Information

Rating:

Genre:

Communication & Social Skills, Personal Development

Topics:

Emotion Regulation, Emotional Intelligence, Self-Awareness

Publisher:

TalentSmartEQ

Language:

English, ไทย

Narrator:

Peter

First published:

January 28, 2003

Pages:

255

Length:

9 min 37 sec

Get the book:

Amazon

Who it's for

  • Engineers and specialists

    Specialists and engineers whose technical skill is strong but whose work relationships keep getting in the way.

  • First-time managers

    New managers who need to give praise and criticism that people actually believe and act on.

  • Professionals deciding on impulse

    Professionals whose bad moods or sudden enthusiasms lead to choices they regret later.

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About the Author

Travis Bradberry

Travis Bradberry holds a dual doctorate in clinical and industrial-organizational psychology and cofounded TalentSmart, a provider of emotional intelligence tools and training. He is a LinkedIn Top Voice and speaks to companies such as Microsoft, Salesforce and Coca-Cola. Jean Greaves holds a doctorate in industrial-organizational psychology and helped create the Emotional Intelligence Appraisal assessments and Mastering EQ training programs. She has coached executives worldwide, and her books have more than 2 million copies in print in 25 languages.

Ratings & Reviews

Ratings at a glance

4.1

Overall score based on 576 ratings.

What people think

Listeners find this book to be an engaging and straightforward guide that facilitates self-awareness and social understanding, providing actionable advice for both professional and private settings. Furthermore, they value the high-caliber information, with one listener mentioning how it clarifies the background for the various recommendations. Additionally, the text outlines methods for improving EQ and includes a bonus EQ assessment. However, views on the overall value are split, with some considering it a wise purchase while others remain unconvinced.

Top reviews

Yanin

Picked this up after my manager recommended it for our team-building retreat, and I was pleasantly surprised by how accessible the writing is. The book focuses heavily on four pillars: self-awareness, self-management, social awareness, and relationship management. Frankly, the most valuable part is the access code for the online test, which gives you a baseline score to work from. It provides a fascinating look at why some people with high IQs fail while others thrive. While some of the advice, like 'count to ten' or 'breathe,' sounds like common sense, the authors provide the necessary context to show why these physical reactions matter in a professional setting. It’s a quick, easy read that delivers practical strategies you can start using immediately to improve your work relationships. Not everyone will find the simple tone revolutionary, but for a corporate team, it's a great tool for starting a conversation about interpersonal dynamics.

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Somsak

The opening story about the surfer surviving a shark attack really grabbed my attention right from the start and set a great tone for the rest of the read. It’s a fascinating look at how our brains are hardwired to react emotionally before our rational mind kicks in. I found the 6-step action plan for increasing EQ levels to be very structured and easy to follow. Each of the four skills—Self-Awareness, Self-Management, Social Awareness, and Relationship Management—is explored with concrete examples of high and low scorers. Personally, I think the information quality is high because it provides the 'why' behind our behaviors. It’s helped me understand my coworkers better and has already improved my personal relationships. This isn't just for the office; it's a life skill. Well worth the money for anyone wanting to grow.

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Cha

Look, if you actually do the work and practice the 6-step action plan, you will see a difference in your professional life. Most people read self-help books and never change, but this one is designed for action. The test gives you specific 'targets' to work on, so you aren't just reading aimlessly. I found the strategies for 'Relationship Management' to be particularly effective in smoothing over tensions with my direct reports. The authors make a compelling case for why EQ is the most important factor for success. Some might find the tone a bit too 'corporate,' but I think it fits the subject matter perfectly. It’s a fascinating study of human behavior. I’ve recommended it to everyone on my team. Even if you think you’re already an 'emotional genius,' you’ll likely find a few blind spots here.

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Madison

Wow, I didn't realize how much my 'social awareness' was lacking until I saw my baseline score from the online assessment. I've always considered myself a 'people person,' but the results showed I often miss the subtle cues that others are sending. The book does a fantastic job of breaking down complex psychological concepts into simple, actionable steps. It’s an easy read that you can finish in a weekend, but the strategies will take a lifetime to master. I especially liked the real-world stories of people with different EQ levels; it made the concepts feel much more grounded. Whether you're a manager or just someone looking to better themselves, the information quality here is top-notch. It provides a great framework for understanding yourself and those around you. Definitely a must-read for anyone serious about personal growth.

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Nan

Finally got around to checking my EQ score using the unique code included in the back of the book. It was a bit of a wake-up call to see my 'Relationship Management' score so low. The strategies provided are broken down into easy-to-digest chapters, which I appreciated. Some critics say the advice is too simple, but in my experience, it’s the simple things like 'sleeping on it' that we forget to do when we're stressed. The book is very readable and doesn't get bogged down in academic jargon. It’s clearly designed for busy professionals who want results without having to read a 500-page manual. My only gripe is that the test is a one-time use thing, which makes the book hard to share with colleagues. Still, it’s worth the investment for the personal insights alone.

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Dream

After hearing so much buzz about EQ versus IQ, I wanted a practical guide rather than a dense textbook. This book delivered exactly that. It’s incredibly easy to read, with short chapters and clear headings. I really appreciated how the authors didn't judge people for low scores but instead offered a way forward. The bonus EQ assessment was a nice touch, although I wish the report was even more detailed. Some of the strategies for 'Social Awareness' felt a bit dated, especially for those of us working remotely or in isolation, but most of the advice is timeless. It provides great context for understanding how your emotions drive your actions. If you're looking for a quick way to boost your interpersonal skills, this is a solid choice. Just make sure you buy a new copy so the code works!

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Aim

As someone who struggles with 'holding back' in high-pressure meetings, the self-management section gave me some concrete steps to practice. I used to think I was just a 'blunt' person, but this book helped me realize that’s actually a lack of emotional intelligence. The distinction between the four EQ categories was eye-opening. Relationship management isn't just about being nice; it's about handling conflict effectively. The book is very focused on the professional world, which I liked. It’s written in a way that’s engaging without being overly academic. My favorite part was the section on 'Social Awareness' because it taught me to look for cues I usually ignore. Overall, I think it’s a high-quality resource for anyone who feels stuck in their career. It offers a clear path to improvement that feels achievable.

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Saovapa

Ever wonder why some 'smart' people just can't seem to read a room? This book attempts to answer that by focusing on the 58 percent of performance that supposedly comes down to EQ. Truth is, the science feels a bit light at times, and I would have appreciated more citations in the actual text rather than buried in the back. However, the strategies for increasing your score are quite practical for everyday use. I found the section on social awareness particularly helpful, especially the tips about observing body language in crowds. I do agree with other reviewers that the value for money is a bit debatable if you buy it used and can't access the quiz. Without that code, you're missing the core hook of the book. It’s a decent refresher for anyone in a leadership role, but don't expect a deep psychological treatise.

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Plernpiriya

To be fair, the '2.0' in the title might be a bit of an exaggeration considering most of these techniques are fairly standard self-help fare. I bought this to help with some friction I was having at work, and while I didn't find anything earth-shattering, it was a good reminder to stay mindful. The chapter on self-management had some decent tips, though I agree with others that 'counting to ten' isn't exactly a secret revelation. The value for money is mixed for me. On one hand, the test is helpful for self-reflection. On the other hand, the book itself is quite thin and could have been a long article. It’s a bit repetitive in places, but the structure makes it easy to skim. It’s a 3-star read for me—useful but not life-changing.

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Bee

This book is essentially a long-form marketing brochure for an online quiz that feels more like a personality fluff piece than actual science. I was disappointed by the lack of citations for bold claims, like the specific dollar amount an EQ point adds to your salary. Not gonna lie, I felt a bit cheated when I realized the 'strategies' were things my elementary school teacher taught me, like counting to ten or taking deep breaths. It's packaged nicely with endorsements from big names like the Dalai Lama, but underneath the glossy exterior, it's quite shallow. The '2.0' label suggests a major update, but it feels like recycled self-help garbage. If you're looking for something with actual scientific depth, go back to Goleman’s original work. This version is clearly aimed at making a quick buck off corporate HR departments rather than providing real psychological insight.

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Questions about this book

Travis Bradberry and Jean Greaves argue that emotional intelligence, the ability to recognize and steer your own feelings and other people’s, can be improved. They divide it into four skills: self-awareness, self-management, social awareness and relationship management. The inward skills come first, because understanding your own reactions makes it easier to read others and build stronger relationships at work and at home.

Self-awareness is understanding your own feelings and behavior. Self-management is keeping yourself in situations where you can act well. Social awareness is reading what other people feel, including their body language. Relationship management uses all of that to build bonds, for example by shaping feedback for a coworker who gets upset when criticized.

It is a self-management tool for hard decisions. You draw two columns, writing what your feelings urge you to do in one and what logic says in the other. Comparing them shows where emotion clouds your judgment and where your reasoning has gaps. The authors suggest it for a manager deciding whether to let go of an employee he likes but whose work falls short.

The authors recommend a quick head-to-toe scan. Look at the eyes first, since they give away many emotional signals, and heavy blinking can point to deception. Check whether a smile is genuine, then look at the shoulders, which can show confidence or shyness. Then adapt: if someone looks angry, wait before asking them questions.

Pause before acting on a strong mood, good or bad. Use a two-column list to weigh feeling against logic on hard calls, and tell people your goals so they hold you to them. Learn colleagues’ first names, make sure your face and voice match your words when giving praise, thank people for useful feedback and listen with full attention.

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Emotional Intelligence 2.0

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