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14 min 39 sec
Available in:English

Content Rules: How to Create Killer Blogs, Podcasts, Videos, eBooks, Webinars (and More) That Engage Customers and Ignite Your Business

A practical manual for turning blogs, videos, tweets and webinars into customer trust. You find a human voice, get to know your audience, publish on a calendar, make sharing easy and measure what each piece achieves.

Table of Content

Plenty of businesses post online every week and still feel invisible, because they treat the web as one more place to run ads. In Content Rules, Ann Handley and C.C. Chapman argue for the reverse: stop pushing messages at people and draw them toward you with blog posts, videos, ebooks and webinars they actually want. One of their best examples comes from a diaper brand. Procter and Gamble filmed real new parents talking about potty training and nap time, and let the product stay in the background.

The authors’ case is that content builds trust when it sounds like a person, answers a specific audience’s real needs and runs as a steady, measured system rather than a burst of enthusiasm. Follow their method and you end up with a working plan: a voice, a reader, a few platforms to start on, a calendar running from daily to quarterly tasks, and numbers that show what to fix.

Marketing calls and mailed ads are giving way to something a diaper brand and a camera giant both put to work. Rather than pushing messages at customers, it pulls them in with material they actually like.

Most company websites read as if nobody in particular wrote them. A golf instructor and a router maker singing through Santa Claus show what changes when a brand starts talking like a person.

Waiting for a perfect content program is how many never begin. One golfer started with modest posts and came through a recession, and his methods for sharing the workload are open to anyone.

A post nobody can share in one click is a post that stops where it started. Licensing, file formats and the anatomy of a good tweet decide how far your work travels.

Content efforts usually die in the quiet weeks after an enthusiastic launch. A schedule with four rhythms and a habit of reusing work helped one company triple its web leads within a year.

Content never really stops, so guessing whether it works gets expensive. Two small changes, a number beside each piece and keywords phrased the way customers really search, make the difference visible.

When a committee takes months to decide, one good article will not carry the deal. A simple spreadsheet and goals that connect each piece to strategy help keep every buyer in the room interested.

What Content Rules adds up to is a claim that the human side of a business is now its best marketing. A diaper brand earns attention by showing parents’ real days. A golf pro makes a hard sport feel welcoming, and a Kodak executive answers one customer on Twitter. Helpful information in a recognizable voice teaches customers to trust the content first, and then the company behind it.

The authors also turn an old sales motto around. In place of always be closing, they urge always be listening, because good content depends as much on hearing customers as on talking to them. They point to tools such as Google Reader, Google Alerts and Twitter’s search page for following what people are saying. You cannot publish about something you have not heard.

So begin by listening for a week to what your customers ask and complain about. Turn one of those questions into a piece written the way you would answer a friend. Put it on a calendar with a number attached, and decide what second form it will take. Then keep listening, because the next good story will come from your customers.

About this book

What is this book about?

Most businesses know they should publish online. Many still post when they remember, sound like a press release and never find out whether any of it works. Ann Handley and C.C. Chapman argue that chasing customers with calls and mailers has given way to a different approach: pulling them in with content they actually want, from blog posts and videos to ebooks, tweets and webinars. Their angle is that content succeeds when it shows the human side of a company. That starts with a friendly brand voice and a clear picture of the audience. From there it grows into small, steady publishing, material gathered from the web and from customers, and formats that are easy to share. The examples range from a Pampers video series about new parents to a golf instructor whose content carried his business through the 2009 recession. Readers also get the system that keeps it running. It covers an editorial calendar with daily to quarterly tasks, ways to turn one idea into several formats, goals you can measure and long tail keywords for search. A separate playbook covers companies that sell to other businesses, where buying decisions take months.

Book Information

Rating:

Genre:

Marketing & Sales

Topics:

Copywriting, Social Media Marketing, Storytelling

Publisher:

Wiley

Language:

English

Narrator:

Ethan

First published:

January 11, 2010

Pages:

304

Length:

14 min 39 sec

Get the book:

Amazon

Who it's for

  • Unsure what posting earns

    Small business owners and founders who post online but cannot tell what it earns them.

  • Running channels without strategy

    Marketers asked to run a blog, social accounts and a newsletter with no real plan behind them.

  • B2B teams

    B2B teams whose buyers take months to decide and need useful material along the way.

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About the Author

Ann Handley

Ann Handley is an author and speaker and the chief content officer of MarketingProfs, and she has written a column for Entrepreneur magazine. She also wrote Everybody Writes, which came out in a second edition in 2023. C.C. Chapman helped found The Advance Guard, a company bought in 2009, and has since worked independently as a consultant and event speaker. He has taught business and management as a visiting instructor at Wheaton College and directed programs and partnerships for Wheaton Innovates.

Ratings & Reviews

Ratings at a glance

3.9

Overall score based on 93 ratings.

What people think

Listeners find this guide to be an outstanding primer on generating content, featuring lucid and lively prose that is very easy to digest. They value the thorough details and compelling success narratives, and one listener points out it is especially helpful for smaller web-based companies. The work earns praise for its professional utility, with one listener emphasizing its proficiency in leveraging digital media for brand development.

Top reviews

Ladawan

Finally got around to reading this classic, and it’s easy to see why it’s still cited in every list of must-read marketing books. Handley and Chapman emphasize that content is how you start conversations, not just how you push products. This book is a treasure trove of business value for entrepreneurs who feel overwhelmed by the sheer volume of social channels available. The structure is brilliant, moving from high-level rules to the hammer-and-nails practicalities of podcasts and blogs. I took pages of notes on how to pull compelling stories out of my own organization. Not gonna lie, the case studies in Part 3 were the highlight for me because they prove these theories actually work in the wild. It’s an essential guide for the modern era.

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Jom

Handley and Chapman have written a tip-rich guide that belongs on the desk of every non-profit leader and small business owner. I loved the emphasis on creating 'interesting stuff' rather than just noise. The advice to treat your brand like a publisher is revolutionary for those of us used to old-school advertising. After hearing so much hype, I was pleased to find the content lived up to the reputation. The book is divided into three logical parts, making it easy to jump around to the sections you actually need. Whether you are hosting a podcast or writing a newsletter, the specific pointers on engaging customers are gold. It’s a comprehensive look at digital expertise.

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Olivia

Picked this up during a career transition and found the 'Rules of Content' section in Part 1 particularly grounding. It forces you to ask who you actually want to attract before you start shouting into the void of Twitter or LinkedIn. The success stories included are genuinely inspiring and show that you don't need a massive budget to make an impact. I found the advice on making webinars and ebooks engaging to be very practical for my current projects. It’s an excellent introduction to using digital content to build a business from the ground up. The writing is clear, the chapters are bite-sized, and the advice is immediately actionable. I've already recommended it to several colleagues.

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Weera

Honestly, this is the most comprehensive guide I’ve found for anyone looking to brush up on their digital presence. The authors understand that in the online world, conversation is king and content is the catalyst for that conversation. I loved the breakdown of different formats, from PowerPoint to video, and the reminder to mix personal and professional topics. It stops you from sounding like a corporate robot. Some might find it basic, but for a small online business owner, these are the 'rules' you need to survive. The book is an example of great content itself—engaging, informative, and hard to put down. It’s a must-read for anyone serious about their brand's longevity.

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Pakpoom

As someone trying to pivot into digital marketing, I found this book to be a solid foundational roadmap. The authors have an engaging, simple writing style that makes complex concepts feel like common sense conversations with a friend. I particularly enjoyed the second section which dives into the actual mechanics of content creation across different media. It isn't just theory; they give you real ideas to steal. While some of the technology references feel slightly dated now, the core philosophy of human-to-human connection remains incredibly relevant. To be fair, it gets a little repetitive toward the end with the case studies. However, the overarching message about consistency and editorial schedules is something every small online business needs to hear.

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Sarocha

This book acts as a great refresher for seasoned marketers and a perfect entry point for beginners. I’ve been in the industry for a while, and yet the section on varying content formats—mixing evergreen topics with time-sensitive commentary—gave me a new perspective on our strategy. The writing is captivating and moves at a fast clip, though I agree with other reviewers that it could have been seventy pages shorter. Some of the 'Ideas You Can Steal' felt like filler after the third or fourth example. In my experience, the real strength lies in the focus on authenticity. They remind us that people trust people, not faceless corporations. That alone makes it a worthwhile read for any digital creator.

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Tanawan

Truth is, I wasn't the intended audience for the 'basics' section, but the B2B chapters held some real weight. I appreciated the specific links to tools that help manage content generation without turning the staff into sleep-deprived zombies. The authors do a great job of explaining how to forge a unique identity when your industry feels stagnant. While the humor occasionally falls flat and the tone can be a bit 'overproduced,' the core advice is solid. It’s particularly useful for those who struggle with consistency. Having a calendar is one thing, but knowing what your audience is genuinely interested in is another. This book helps you find that bridge. Definitely a valuable addition to my business library.

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Willow

The anecdote about the Kodak CMO reaching out to a random Twitter user felt incredibly staged and a bit naive to me. In the real world, C-suite executives at billion-dollar firms aren't monitoring pipsqueak queries unless it's a calculated PR move. That skepticism aside, the book does offer some useful advice for those who are totally new to the digital space. Truth is, the 'how-to' sections for things like webinars are a bit too simplistic for anyone who has grown up with the internet. 'Get software, find a speaker' isn't exactly groundbreaking insight. If you are looking for a comprehensive introduction to building a brand identity, it's worth a skim. Just don't expect a masterclass in advanced marketing tactics.

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Maria

Ever wonder why some blogs get all the traffic while yours sits in silence? Content Rules tries to answer that by focusing on brand identity and the importance of a strict editorial schedule. Personally, I found the section on B2B content to be the most valuable part of the entire experience. It helped me realize that our organization was sounding exactly like everyone else in a crowded market. On the downside, the authors spend way too much time policing specific words like 'leverage.' It felt a bit pedantic and distracted from the larger points they were trying to make. It’s a decent enough primer if you can get past the fluff and the slightly dated 'neato' vibe of the technology tips.

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Somchai

Look, if you have spent more than ten minutes on social media in the last decade, you already know everything in this book. I was looking for 'killer' advice on webinars and podcasts, but instead, I got a list of obvious instructions that felt like they were written for a brick-and-mortar owner from 1995. The authors' attempt to be 'cute' with their word choices and occasional profanity just felt forced and professional-lite. Everything they suggest is something you can find for free on YouTube in a five-minute video. It’s frustratingly wordy for a book that preaches the importance of good content. Frankly, this was a waste of time and money for anyone with even a basic grasp of digital communication.

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Questions about this book

Ann Handley and C.C. Chapman argue that businesses no longer win customers by chasing them with calls and mailers. Instead, they draw customers in with content those customers actually want, such as blog posts, videos, ebooks and webinars. That content works best when it tells true stories about real people, speaks in a friendly human voice and runs as a planned system with clear goals, making the company a trusted source of information.

It is one schedule that coordinates everything a company publishes. The authors suggest that a chief content officer own it and plan at four rhythms. Daily work covers social updates and blog comments. Weekly work means short posts and website updates. Each month brings in-depth articles, newsletters and podcasts, and each quarter brings white papers, case studies and video series. Measurable goals belong in the calendar too, alongside each planned piece.

The authors recommend long tail keywords, phrases of several words that match your product more precisely than a single broad term. One simple method is to write the customer’s problem as a question. Their example compares a question about installing a swimming pool with the plain words swimming pools, and the question is far more useful. Original content and links from other sites also raise your position in search results.

Start by listening, a habit the authors put in place of the old motto always be closing. Note the questions customers ask, then answer one in a friendly, plain-spoken post. Ask your followers for their opinion and publish what they say. Add a share button that is easy to see, write a measurable goal beside the post, and plan a second format for it, such as a short video.

It suits small business owners, founders and marketers who publish online without a clear plan or a way to measure results. It also has a section for companies that sell to other businesses, where buying committees take months to decide. Those readers get tools such as a spreadsheet of each buyer’s questions and content goals tied to long-term strategy.

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