Opens in a new tab
12 min 48 sec
Available in:English

Too Big to Ignore: The Business Case for Big Data

Shows why the messy, unstructured information customers create every day can reveal what they want and why they leave, and how to analyze, test and protect that data without wasting money.

Table of Content

Most professionals hear the phrase big data in meetings, nod along and hope nobody asks them to explain it. In Too Big to Ignore, author and technology adviser Phil Simon argues that this vagueness is costly, because the messiest information a company holds, from tweets to viewing habits, is often where its best customer insight sits.

Simon makes the business case in plain terms. His argument is that big data repays the effort only when an organization treats it as a new way of working: a clear question first, the right tools, owned or rented, and honest care for the people the data describes.

Along the way come a streaming company that won back its business by reading its critics, a contest that beat airline forecasts by 40 percent, and a thermostat that learns its owner. By the end, a vague buzzword becomes a handful of concrete decisions you can make about your own organization’s information.

A habit almost every traveler has the moment a plane lands helps explain one of the biggest shifts in business. The other half of the story is a price that fell further than most people realize.

A streaming company watched 800,000 customers walk away in a single summer. The explanation was not hidden in a spreadsheet, and the kind of data that held it is the kind most firms find hardest to use.

A sudden jump in sales feels like good news and a reason to order more stock. Sometimes it is, and sometimes it is a single lucky shopper. Two ways of looking at data help tell them apart.

Serious data work can mean expensive machinery and specialists most firms do not have. One online contest suggests a cheaper first step, and its winner outperformed an entire industry’s forecasts by a wide margin.

Some of the best data software costs nothing to download, yet companies still lose money on it. A health care firm’s experience shows what the real price of getting started looks like.

Two of the world’s biggest retailers are each reported to hold hundreds of millions of payment cards. That number is a measure of trust, and also a measure of what could go wrong.

Most of the data about you today exists because you typed or tapped something. That is starting to change, and a thermostat from the designer of the iPod shows what the next stage feels like at home.

Simon’s book guards against two opposite errors. One is dismissing big data as a passing buzzword while customers keep leaving a detailed record of what they want. The other is buying a platform and expecting answers to appear. Between them lies the approach he recommends: treat the mess of tweets, viewing logs and device readings as an asset, and build the questions, skills and safeguards to use it.

The Netflix episode holds the whole idea in miniature. The company lost 800,000 customers, listened to what they were saying in public, and fixed the mistake they kept pointing to.

You can start smaller than Netflix. Pick one question that matters, such as why customers leave, and gather what you already know about people who stayed and people who went. Hand a well-defined problem to outside data scientists, through a service like Kaggle, before spending on hardware, and judge whether the answer was worth it. When a number jumps, check whether it is a trend, a season or a lottery winner. And protect your customers’ data as carefully as your own.

The data is already being written. The open choice is whether anyone in your organization reads it.

About this book

What is this book about?

Big data is a phrase many professionals hear in meetings, nod along to and never quite pin down. Phil Simon argues that ignoring it is a mistake, because cheap storage and constant connection now leave a detailed record of what customers do and say, and most of that record sits unused. Simon makes the business case for working with this information. He explains why most of it is unstructured, why that mess is an opportunity, and how Netflix used social media chatter to reverse a loss of 800,000 customers. He covers ways to read large data sets, such as time series analysis and heat maps, platforms like Hadoop, and outside help from services such as Kaggle. He is just as firm about readiness and risk. Tools cost money even when free, they need good data and clear questions, and holding millions of records raises serious privacy and security duties. Readers get a practical sense of whether their organization is ready, where to start and what the next wave of learning products will mean.

Book Information

Rating:

Genre:

Management & Leadership, Technology & the Future

Topics:

Data & Analytics, Decision-Making

Publisher:

Wiley

Language:

English

Narrator:

Luke

First published:

March 5, 2013

Pages:

231

Length:

12 min 48 sec

Get the book:

Amazon

Who it's for

  • Weighing big data's worth

    Managers and founders who keep hearing about big data and want to know whether it is worth the cost.

  • Marketers and product teams

    Marketers and product people trying to understand why customers leave.

  • Moving into analytics

    Professionals moving into analytics who need the business case before the technical detail.

Listen to Preview

About the Author

Phil Simon

Phil Simon is an American speaker, professor and author who writes about management, technology, disruption, communication and analytics. He has published 14 award-winning books and advises organizations on communication, collaboration, project management and technology. His writing has appeared in The Harvard Business Review and The New York Times, and he hosts the podcast Conversations About Collaboration.

Ratings & Reviews

Ratings at a glance

4.1

Overall score based on 15 ratings.

What people think

Listeners find the book offers a quality introduction to Big Data, with one listener highlighting how organizations utilize it to solve real-world problems. Furthermore, the content is clear and easy to grasp, and one listener noted it is especially suitable for more seasoned readers. They also value the AI profiles, with one listener mentioning the face-recognition facility. On the other hand, perspectives regarding Big Data itself are mixed.

Top reviews

Evelyn

Ever wonder how companies like Amazon or Progressive Insurance actually leverage the mountain of information they collect every single day? Phil Simon breaks it down in a way that feels both insightful and immensely practical for leaders in any industry. I was particularly fascinated by the section on how NASA uses gamification through TopCoder to solve complex problems more cost-effectively. The book isn't just about the technology itself; it’s about the shift in mindset required to stop ignoring the patterns right in front of us. Simon's 'jargon-free' promise holds up, making this a superb read for those of us who aren't math whizzes but still need to make data-driven decisions. The layout is easy to follow, and the specific mentions of real-world practitioners add a layer of authenticity that many other business books lack. Truly an unassailably important trend explored with great clarity.

Show more
Natalie

Look, if you’re still trying to wrap your head around why everyone is talking about 'Big Data' in 2024, this is your manual. Phil Simon has a gift for taking incredibly complex technological shifts and making them feel like common sense. I was blown away by the variety of case studies, ranging from insurance tracking to pothole reporting in Boston. It’s not just about the volume of information, but the velocity and variety—the '3 Vs'—that he explains with such clarity. I found the future-looking chapters to be especially provocative, making me think about how my own organization needs to adapt or get left behind. It’s rare to find a book that is this informative while remaining genuinely enjoyable to read. The advice is practical, the examples are timely, and the call to action is impossible to ignore. A superb addition to any business library.

Show more
Mingkwan

Picked this up as part of a professional development group, and I found it surprisingly accessible for such a heavy topic. Phil Simon manages to strip away the complex jargon that usually makes my eyes glaze over when discussing analytics or cloud computing. I especially appreciated the summaries provided at the end of each chapter; they really helped reinforce the core concepts before moving on. The case studies, like the one about Boston reporting potholes via smartphones, make the abstract idea of Big Data feel concrete and actionable. While I sometimes felt like I needed a slightly stronger technical background to fully grasp the 'how' behind some tools, the overall 'why' was crystal clear. It is a fantastic resource for any business professional trying to understand the current landscape without getting lost in the weeds. This is definitely not just another dry tech manual.

Show more
Niramai

Chapter 7 really hit home for me because it dives into the massive ethical hurdles that come with the Big Data explosion. It is easy to get caught up in the excitement of predictive analytics and efficiency, but Simon does a great job of grounding the reader in the reality of data protection. I also found the discussion of various tools and programs helpful for framing how companies are actually implementing these strategies on the ground. The writing style is conversational yet professional, which kept me engaged throughout the entire weekend I spent reading it. My only minor gripe is that some of the technical sections felt a little rushed, leaving me to do some outside research to fully understand the nuances of the software mentioned. Still, it’s a required read for any business leader looking to stay relevant in an increasingly digital world.

Show more
Ratree

Finally got around to finishing this, and I have to give a shout-out to the organizational structure of the text. Placing the notes and bibliography references at the end of each chapter instead of burying them at the very back was a stroke of genius. It allowed me to dig deeper into things like the Explorys healthcare insights without losing my place in the main argument. The book delivers exactly what it promises: a plain-English explanation of why this trend is too big to ignore. I found the sections on real-time customer patterns and the variety of data sources to be particularly enlightening for my own marketing work. It’s a quick, punchy read that provides a great framework for anyone trying to justify a data investment to their board. Simon’s common-sense advice is exactly what’s needed in an industry often clouded by hype and confusing terminology.

Show more
Sau

As someone who isn't a data scientist, I appreciated how this book demystifies the technical side without making my eyes glaze over. The author uses relatable examples, like Google search queries predicting the flu, to show that Big Data is already part of our daily lives. I was particularly impressed by the mention of face-recognition facilities and AI profiles, which made the concept feel a bit more futuristic and urgent. The book is very easy to understand, and I think it’s particularly suitable for experienced readers who want to understand the business implications rather than the coding. While I wish there was a bit more focus on the small business perspective, the lessons for large organizations are undeniable. It serves as a great reminder that data is only as good as the people interpreting it. Definitely worth a read for the perspective shift alone.

Show more
Supaporn

This book serves as a solid primer, but I struggled with the target audience since much of the information felt like common sense to me. To be fair, Simon writes with a very clear and engaging prose that makes the pages fly by, which is a rare feat for a business book. He covers the basics of volume, velocity, and variety well, though anyone who follows tech blogs might find some of the examples—like Google's flu tracking—a bit dated or repetitive. I did find the chapter on the potential negative impacts of data to be the strongest part of the work. It’s a necessary reminder that with massive amounts of information comes an even larger responsibility for ethical handling. If you are brand new to the concept of data-driven decision making, you’ll likely get a lot out of this. If you’re already working in the field, it might be a bit too basic.

Show more
Oak

In my experience, books about emerging technology tend to over-promise and under-deliver, but this one stays pretty grounded in reality. Frankly, I enjoyed the layout of the notes and references at the end of each chapter more than the actual narrative at times because it made further research so easy. It’s an informative read, though it leans heavily on a 'big picture' perspective that might frustrate those looking for a step-by-step implementation guide. I liked the focus on how Big Data is a permanent shift rather than a temporary fad, but I would have liked more 'boots on the ground' failures to balance out the success stories. The examples are well-chosen, but some feel like they’ve been covered extensively in other business literature already. It’s a nice introduction to the topic for a general audience, even if it lacks some of the deeper technical bite I was hoping for.

Show more
Thawee

A bit of a mixed bag for me, though I can see why it appeals to many readers looking for a high-level overview. The truth is, the book is exceptionally well-written and the chapter summaries are a fantastic touch for busy professionals. However, I found some of the sections on tools to be a bit fleeting; I wanted more pros and cons for specific platforms like Hadoop or NoSQL. The focus on 'big picture' case studies is great for inspiration, but it leaves you with a lot of questions about how to actually get started on a smaller budget. I did appreciate the emphasis on the ethical responsibility that comes with data collection, which is often skipped in these types of books. It’s a solid 3-star read that functions perfectly as an introductory text but might not satisfy those looking for a deep technical dive.

Show more
Sudarat

Not what I expected given the buzz, and I felt like I simply wasn't the intended demographic for this particular title. The book spends a lot of time explaining things that feel very elementary if you have even a passing interest in how the modern internet works. While the author is clearly an expert, the 'jargon-free' approach actually ended up making the content feel a bit thin for my taste. I found myself flipping through pages of generalities waiting for a deeper dive into the actual mechanics of the systems described. It’s not a bad book by any means, but it definitely feels aimed at executives who are just now hearing about Big Data for the first time. For someone with a technical background, it won't blow you away. I’d recommend it to my non-tech manager, but not to my peers in the data department.

Show more
Show all reviews

Questions about this book

Phil Simon argues that big data, the huge and messy information created by constant connection and cheap storage, is too important for businesses to dismiss. Most of it is unstructured, like tweets and viewing logs, and that mess holds real insight into customers. Making good use of it calls for fresh thinking, new tools and new analysis methods, plus close care over privacy and security.

Unstructured data is information that cannot be laid out in a simple table, such as a tweet that hints at the writer’s age, hobbies and education all at once. Simon says it makes up more than 80 percent of organizational data. He treats it as an opportunity: Netflix read social media comments after losing 800,000 customers in 2011, traced the loss to its Qwikster change, dropped it and recovered.

Simon suggests testing the idea before investing. Services like Kaggle let a company post a data problem and have outside data scientists solve it; in one challenge involving flight and weather data, the winning entry beat industry standards by 40 percent in accuracy. He also advises starting with specific questions, such as why customers leave, so you know exactly what data to gather.

Simon says big data magnifies existing privacy and security problems. Apple and Amazon are reported to hold around 400 million customer credit cards each, a tempting target for thieves, and Google was criticized in 2012 when Street View software collected data from open Wi-Fi networks. Companies must protect customer data as well as their own, and individuals can choose services like DuckDuckGo, which keeps no user data.

AUDIO SUMMARY AVAILABLE

Listen to Too Big to Ignore in 15 minutes

Get the key ideas from Too Big to Ignore by Phil Simon, plus 5,000+ more nonfiction titles.

  • 5,000+ titles
  • Listen as much as you want
  • 7-day free trial
  • Cancel anytime

Too Big to Ignore

Preview · Full summary 12 min 48 sec
Home

Discover

Open app

Log in