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14 min 28 sec
Available in:English

Managing Up: How to Get What You Need from the People in Charge

A practical guide to the ten conversations with bosses and leaders that decide your career: agreeing on priorities, adapting to your manager's style, pushing back, gaining visibility, asking for promotions and pay, and leaving well.

Table of Content

If you deliver good work and still watch raises and the best projects go to someone else, the missing piece may be a conversation you have not had yet. In Managing Up, executive coach Melody Wilding argues that careers are shaped less by performance alone than by a small set of talks with the people in charge. She names ten of them, from agreeing on priorities to asking for money and, when nothing else works, resigning.

One idea runs through all ten. Your work protects and promotes you only when the people above you can see how it serves what the business cares about, and making that link out loud is your job, not theirs. Each conversation comes with a story from someone who had it, plus wording and steps you can try at your next one-on-one. By the end, your boss stops feeling like weather that happens to you and starts looking like a relationship you can steer.

Strong reviews, useful work, and then a stranger’s voice on a morning call ending the job on the spot. Wilding’s own story shows the gap that good performance cannot close by itself.

Two people asked the same boss for things and got opposite answers. One of them had spotted something about how she made decisions, and it had nothing to do with the quality of the ideas.

A problem everyone at one hospital could see had been delaying patient care for a long time. The person who finally solved it gained more than a smoother workflow, but it took a year of persistence.

An exhausted manager feared that refusing a new rush job would hurt his career. A specialist feared that pointing out her boss’s chaos would backfire. Both spoke up, and the first reactions were not friendly.

An analyst found out colleagues abroad were getting training she never heard about. A pattern maker kept rescuing projects with nobody watching. A chat channel and a chance conversation changed both stories.

One assistant was turned down for a promotion she felt she had earned. One department head learned his pay trailed the market badly. Both changed the answer by changing what they brought to the table.

A marketing executive tried every move she knew after a merger, and even her new boss admitted the road ahead was gone. The final conversation is about recognizing that moment and walking out with your reputation intact.

Managing Up turns the boss from a mystery into a set of conversations you can prepare for. Wilding’s stories follow one pattern. Seiko, Elaine and Esadowa each gained ground the moment they translated their work into what the organization needed: better patient care, a role the firm could use, pay matched to the market. Wilding’s own lost job shows the reverse, strong work that nobody senior could connect to a priority.

That gives the book a simple discipline. Before any talk with someone in charge, decide which business goal your request serves and say it plainly. Learn which of the four Cs describes your boss and shape the request to fit. Before asking for a raise, gather salary data and evidence of your measurable contributions so your case is ready when you need it. And widen your circle, because a single contact in a company chat channel, as Leticia found, can open a door your manager never mentioned.

None of the ten conversations demands a new personality. Each asks you to stop waiting to be noticed and start explaining why your work matters.

About this book

What is this book about?

Plenty of capable people work hard, deliver results and still watch promotions, raises and interesting projects go to someone else. Melody Wilding, an executive coach, argues that the gap is rarely talent. It usually comes down to a handful of conversations with the people in charge that never happen, or happen badly. Wilding lays out ten of them. They start with alignment, making sure your role connects to what the company actually prioritizes, and with learning your boss's communication style through her 4Cs framework. They move on to taking ownership of problems, setting boundaries and giving feedback upward. Then come networking and visibility, asking for advancement and money, and finally knowing when and how to quit. Each one is grounded in a real case, from a hospital prosthetist who fixed a broken shipping process to a department head who discovered he was paid 30 percent below market. Readers get specific moves for each talk: questions to ask, ways to frame a request around business goals, alternatives to offer when the answer is no, and words that keep relationships intact.

Book Information

Rating:

Genre:

Career & Success, Communication & Social Skills

Topics:

Boundaries, Feedback, Workplace Communication

Publisher:

Penguin Random House

Language:

English

Narrator:

Walter

First published:

March 4, 2025

Pages:

320

Length:

14 min 28 sec

Get the book:

Amazon

Who it's for

  • Feeling overlooked at work

    Professionals who work hard but feel overlooked for raises, promotions and good projects.

  • Employees with difficult bosses

    Employees with a hard-to-read or overloading boss who need ways to push back and give feedback safely.

  • Weighing their next move

    Anyone preparing to ask for a promotion or more pay, or quietly weighing whether to resign.

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About the Author

Melody Wilding

Melody Wilding has spent more than a decade as an executive coach, working with professionals at companies such as Google, JP Morgan and Verizon. She is a licensed social worker with a master's degree from Columbia University, teaches human behavior at Hunter College in New York City and previously researched emotions at Rutgers University. Her writing has appeared in The New York Times, the Wall Street Journal and The Washington Post, and she contributes regularly to Harvard Business Review, Forbes, Fast Company and CNBC.

Ratings & Reviews

Ratings at a glance

4.2

Overall score based on 59 ratings.

What people think

Listeners find this resource to be an inspiring manual full of functional methods and usable tips, making it essential reading for employees in any position. This work masterfully explores office relationships and is simple to comprehend and put into practice, with one listener noting that it breaks the subject down into 10 conversations. Listeners value the prose and the overall production, with one review emphasizing the word-for-word scripts provided.

Top reviews

Hemp

Melody Wilding has delivered a masterclass in professional navigation with this one. Managing Up isn't just about 'dealing' with a boss; it is about building a strategic partnership that benefits your own career trajectory. I found the 4Cs framework particularly eye-opening because I finally realized my manager is a 'Controller' who needs precise data, while I've been acting like a 'Cheerleader' focusing on vibes and energy. The shift in my communication has been almost immediate. Honestly, the word-for-word scripts for the 'ten conversations' are worth the price of admission alone. They take the guesswork out of high-stakes moments like asking for a raise or setting hard boundaries when your workload becomes impossible. If you feel like your hard work is going unnoticed, you need to read the section on visibility. It’s practical, actionable, and devoid of the usual fluffy career advice.

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Kom

As someone who identifies as a 'sensitive striver,' this book felt like it was written specifically for my brain. I constantly struggle with overthinking my interactions with leadership, and Wilding’s advice on setting boundaries with confidence really resonated. The story about Jade knowing when to quit was particularly moving—it’s rare to find a career book that gives you permission to walk away when the alignment just isn't there anymore. Frankly, I’ve already started using the visibility scripts to share my results with senior leaders, and the response has been great. I love that the book doesn't just tell you to 'work harder' but instead teaches you how to ensure the right people actually see the work you're already doing. It’s an empowering read that has genuinely changed how I view my own authority at work. I’ll be revisiting my highlighted sections for years.

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Bam

Finally got around to reading this before my annual review, and the timing couldn't have been better. I’ve always been terrified of the 'money conversation,' but the step-by-step approach to salary negotiation gave me the boost I needed. Wilding emphasizes linking your request to organizational goals rather than just personal needs, which is a subtle but massive shift in strategy. I used the script for advocating for a title change and it actually worked! The book is packed with these little lightbulb moments. Even the chapter on networking, which I usually find cringey, was handled with a lot of tact and authenticity. It’s not just about 'using' people; it’s about building a support base that makes your job easier and your future more secure. This is easily one of the most practical business books I’ve read in the last five years.

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Sin

The 'Me Manual' exercise alone is worth the price of admission. I’ve never seen workplace dynamics explained so clearly through the lens of specific, actionable discussions. Wilding makes it clear that managing up isn’t about 'sucking up' or being fake; it’s about having the integrity to ask for what you need to do your job well. I loved the story of Radha giving upward feedback—it showed that you can be respectful while still being firm about what isn't working. This book has given me a lot of confidence to push back on unrealistic workloads without fearing for my job security. It’s refreshing to see a career guide that prioritizes well-being alongside professional growth. Whether you are negotiating a raise or just trying to survive a difficult boss, there is something in here for you. A must-read for any knowledge worker.

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Wichai

Picked this up after a frustrating week where I felt like my manager and I were speaking two different languages. Wilding’s focus on the 'ten essential conversations' provides a really solid roadmap for anyone feeling stuck in their current role. The 'Me Manual' exercise was a personal highlight—it helped me articulate how I work best without sounding like I was making demands. To be fair, some of the advice feels a bit geared toward entry-level corporate roles, and if you’ve been in leadership for twenty years, you might find some of it repetitive. However, the templates for pushing back on unrealistic deadlines were incredibly helpful for me. I’m giving it four stars because it can feel a bit like an advertisement for her coaching services at times, but the core content is too useful to ignore. Every knowledge worker should have this on their shelf.

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Praepimon

The core strength of this guide lies in its structure; by breaking career growth down into ten specific conversations, Wilding makes a daunting topic feel manageable. I spent the last year doing great work but seeing zero advancement, and reading the chapter on alignment made me realize I wasn't tied to the company's actual priorities. My role was valuable, but invisible to the people who make the budget decisions. Using the power map exercise helped me identify who I actually need to be talking to. The writing style is very accessible, though I will say that the transition into the 'advertisement' sections for her website was a bit clunky. Still, for anyone in a hierarchical environment, this is a goldmine of strategies. The focus on neutral language when giving upward feedback is a game-changer for avoiding unnecessary workplace friction. Definitely worth a read for the practical templates alone.

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Anthony

Ever wonder why some people get promoted while doing half the work you do? Managing Up explains the 'invisible' work of relationship management that usually separates those who advance from those who stay stagnant. I really appreciated the focus on emotional intelligence and resilience. The section on handling work that gets credited to someone else was a lifesaver—I’ve been in that position before and didn't know how to respond without sounding petty. Wilding's 'subtle reaffirmation' technique is brilliant. My only minor complaint is that the book feels very geared toward traditional corporate offices. If you work at a flat-structure startup or a tiny non-profit, some of the power-mapping might feel a bit overkill. Regardless, the sections on communication styles are universal. It’s a solid 4-star guide that I've already recommended to several colleagues.

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Hassan

Look, the advice here is solid for someone starting their first office job, but it feels a bit basic for anyone who's been in the game for a decade. That being said, I still found the 'Me Manual' concept to be a really clever way to reset expectations with a new boss. Workplace friction is usually just a communication breakdown, and Wilding gives you the tools to fix that. I've been struggling with a 'Commanders' type manager lately, and the tips on keeping my updates efficient and goal-focused have already reduced my stress levels significantly. The book is easy to digest and doesn't get bogged down in too much theory. I think the 4.1 average rating is fair—it’s a very helpful, albeit slightly specialized, tool for the modern professional. Grab it if you're feeling unheard at work.

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Manop

Decent advice, though I could have done without the lengthy case studies that felt a little repetitive by the halfway mark. Managing Up has some gems, especially the parts about identifying your manager's style—be they a Commander or a Caretaker—but I found myself skimming the client stories to get to the actual scripts. In my experience, real-life managers aren't always as receptive to 'structured conversations' as the ones in this book, so take some of the success stories with a grain of salt. It’s a 3-star read for me because while the tools are useful, the tone can be a bit 'rah-rah corporate' for my tastes. If you’re brand new to the workforce, this will be a 5-star book for you. If you’re a seasoned pro, you’ll probably just want to download the templates and skip the rest of the fluff.

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Ava

Is it just me, or is the 'corporate speak' in this genre getting more exhausting by the year? While I appreciate Melody Wilding’s attempt to empower workers, Managing Up often feels like a guide on how to be the perfect cog in a machine that doesn't care about you. The idea that you have to perfectly align with the 'status quo' or risk being ruined is a grim reality, but the book presents it with a fakey corporate sheen that rubbed me the wrong way. Look, the scripts are okay if you’re terrified of talking to your boss, but a lot of this felt like common sense wrapped in fancy branding like the '4Cs framework.' I also found the client stories, like Seiko’s or Drew’s, to be a bit too neat and tidily resolved to feel authentic. It’s not a total waste, but it wasn't the revolutionary guide I was hoping for.

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Questions about this book

Wilding argues that good performance is not enough to protect or advance a career. What matters is whether the people in charge can see how your work serves the company’s priorities. She lays out ten conversations that make that link visible: alignment, communication styles, ownership, boundaries, feedback, networking, visibility, advancement, money and quitting, each illustrated with a real case.

The 4Cs are Wilding’s four manager types. Commanders are direct and goal focused and want efficient, clear solutions. Cheerleaders bring energy and teamwork but may change priorities often. Caretakers support their people but can hesitate over tough decisions. Controllers value structure and accuracy and prefer precise, documented communication. Recognizing your boss’s type helps you frame requests so they land.

Start with research before any meeting: compare your pay using sites like Glassdoor and Payscale, recruiters and trusted colleagues. Build your case on measurable contributions such as revenue, efficiency or cost savings, and tie them to business goals. Ask when the company is doing well. If the budget is tight, suggest bonuses, stock options, extra time off or development funding, or request a formal review later with clear targets.

Wilding recommends offering alternatives, explaining trade-offs and linking your limit to organizational goals instead of simply refusing. Managers respect boundaries more when they understand the reasoning, as Drew found when his boss moved from dismissal to compromise. For feedback, describe behavior in neutral words, back it with evidence, name the consequence and propose a fix.

Wilding suggests it may be time when your role has no room to grow, your contributions are not valued, or promised promotions and raises keep failing to appear. She advises leaving professionally with notice, thanks and a transition plan, and thinking carefully about counteroffers, since many who accept one end up just as dissatisfied within months.

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Managing Up

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