Getting More: How You Can Negotiate to Succeed in Work and Life
Shows how to treat everyday requests as negotiations and get better results by understanding how the other person sees the problem, what rules they hold, what they value and what they feel.

Table of Content
1. Introduction
1 min 04 sec
Most people believe they negotiate a few times a year, over a car or a salary, and lose ground every other day without noticing. In Getting More, Stuart Diamond, who taught negotiation at the Wharton School for more than 20 years, argues that buying bread, asking a child to finish chores and pitching a project to your boss are all negotiations, and each can go better.
His central claim is that you get more by turning your attention to the other person: how they see the situation, which standards they hold, what they value and what they feel, all in service of a goal you have named clearly. Power and pressure play a small part.
The method comes through ordinary scenes: a filthy hotel shower, a painting two bidders price very differently, a divorce frozen by anger. Followed from start to finish, they give you a way to approach your next request, whether it goes to a waiter, a hiring manager or a former partner.
2. Name your real goal before you ask
1 min 37 sec
A patient can talk his doctors into letting him go home early and still lose the very thing he wanted. Diamond uses that small victory to show how winning a conversation can mean losing the larger contest.
3. Trust that makes people tell you more
1 min 33 sec
Many deals die before the first offer is made, because the other side has already decided you do not care. The fix Diamond proposes costs almost nothing, yet it fails completely when it is faked.
4. A question that closes the gap between views
1 min 35 sec
Two people can look at the same glass, the same late dinner or the same brush-off from a clerk and see opposite things. Diamond explains why assuming you know their view is the costliest mistake in a dispute.
5. Hold people to the standards they set
1 min 49 sec
A complaint about a dirty hotel bathroom can be brushed aside in seconds. Built a different way, using rules the hotel wrote itself, the same complaint becomes very hard to refuse.
6. Trade what costs you little for what they prize
1 min 38 sec
Two bidders at an auction can offer wildly different sums for one painting, and neither is being foolish. That difference is where a job candidate, or anyone stuck on a single number, can find room to move.
7. The emotional payment that ends a standoff
1 min 44 sec
A husband offered his wife almost everything he owned, and she still would not come to the table. What finally moved her had nothing to do with money, and it points to why generous offers so often fail.
8. A five-stage plan for your next tough talk
1 min 39 sec
Most people walk into a hard conversation with a vague hope and a few lines rehearsed in the car. Diamond offers a structure that turns every earlier tool into a plan you can write down beforehand.
9. Conclusion
1 min 14 sec
Getting More adds up to a change of attention. Diamond’s negotiator does most of the work by noticing: the goal behind the request, the way the other person sees the room, the rules they claim to live by, the thing they value that costs you little, the feeling that must be paid before any offer can land. Force has a small place in that picture. Curiosity and courtesy fill most of it.
The approach reaches well beyond deals. Diamond applies it even to email, a medium that makes connection hard. If you have to write rather than talk, tell the reader at the start how you mean the message, that you are being lighthearted or that you hope they understand your frustration. Keep the tone from sliding into negativity, and when a message upsets you, wait an hour before you reply.
Before your next real request, write down the outcome you want once it is over, then ask the other person one honest question about how they see the problem. The patient who talked his way out of the hospital early won the conversation and put his knee at risk. Getting more begins with knowing which of those two you came for.
About this book
What is this book about?
Most people think of negotiation as something that happens a few times a year, over a house, a car or a salary. Stuart Diamond disagrees. He argues that buying bread at a bakery, talking with a child about chores or discussing a project with your boss are all negotiations, and he asks whether we are actually any good at them. His alternative puts the other person at the center. Start by naming the goal you actually want, so a short-term win does not cost you the bigger prize. Then build a sincere connection, ask questions until you understand how the other side sees things, appeal to the standards they set for themselves, trade things that are cheap for you but precious to them, and offer emotional relief when feelings block a deal. Force and power play only a small part. Diamond illustrates each step with plain scenes: a patient eager to leave hospital too early, a dirty hotel shower, a painting two bidders value differently and a divorce stuck on anger. He ties the tools together in a five-stage preparation model, so readers can plan their next difficult conversation instead of improvising it.
Book Information
Who it's for
Dreading workplace negotiations
Professionals who dread asking for a raise, pushing back on a client or settling a dispute with a colleague.
Hoping to show value
Job seekers who want to show an employer value beyond a list of skills.
Losing everyday disputes
Anyone who keeps losing small daily battles with service staff, family members or difficult emails.
About the Author
Stuart Diamond
Stuart Diamond taught negotiation at the University of Pennsylvania's Wharton School for more than 20 years. Earlier he was a reporter at The New York Times, where he shared in a Pulitzer Prize. He holds a law degree from Harvard Law School and an MBA from Wharton, and he once served as associate director of the Harvard Negotiation Project. He is president of Global Strategy Group, which advises businesses and governments, and his approach has been used to train US Special Operations forces. Getting More has sold about 2 million copies in 27 translations.
Ratings & Reviews
Ratings at a glance
What people think
Listeners find the book remarkably easy to read and effective for learning negotiation tactics, featuring distinct examples that illustrate the core concepts. They also appreciate its hands-on methodology, with one listener noting it provides a structure for building mutually beneficial connections. Furthermore, the work receives praise for its versatility, its focus on developing relationships, and its ability to save money, with one listener reporting savings of over $1,000. Listeners also describe the content as direct and simple to grasp.
Top reviews
Stuart Diamond’s approach to negotiation is a breath of fresh air compared to the standard "win-lose" mentality. This book isn't just for corporate sharks at Wharton; it's genuinely useful for anyone navigating daily life. I found the focus on understanding the other person’s perceptions to be the most valuable takeaway. Instead of focusing on facts and cold logic, Diamond emphasizes that people are everything. It’s an easy read, though you have to be patient with the sheer volume of examples he provides. Truth is, many of these "tricks" are actually just about being a decent, empathetic human being. Since finishing this, I’ve felt much more confident asking for what I want without feeling like I’m being aggressive. It teaches you how to create value where you didn't think any existed. Highly recommended for parents and professionals alike.
Show moreAs someone who used to avoid any kind of conflict, this book has been a total game-changer for my career and personal life. Stuart Diamond reframes negotiation as a collaborative problem-solving process rather than a battle. The twelve major strategies are laid out clearly, and they are surprisingly easy to implement in low-stakes situations. I love the emphasis on "intangibles"—sometimes just acknowledging someone’s bad day is enough to unlock a massive discount. Personally, I found the chapter on parenting to be just as useful as the one on workplace salary negotiations. It’s about building relationships, not just "getting more" stuff for yourself. While it’s true that the book is quite thick, the practical nature of the advice makes every page worth the effort. It’s a comprehensive guide that I’ll be keeping on my desk for frequent reference.
Show moreAfter hearing Professor Diamond speak, I knew I had to grab his book, and it did not disappoint. The "Getting More" model is a systematic way to approach any problem, whether it’s a multi-million dollar merger or just getting your kids to go to bed. The truth is, most of us are terrible at asking for what we want because we make it about us instead of the other person. This book flips that script. It’s an engaging, well-written guide that feels like sitting in on one of his Wharton classes. I’ve already saved over $1,200 on various services just by using the "questions are more powerful than statements" technique. Yes, it’s a long book, but the wealth of practical lessons makes it a solid investment of time. It has truly changed how I view every interaction I have.
Show moreFinally got around to reading this after it sat on my shelf for a year, and my only regret is waiting so long. The book provides a fantastic framework for creating win-win relationships in every area of life. I used to think negotiation was just for sales reps, but Diamond shows how it’s the fundamental unit of human interaction. The specific tools, like using the other party's own standards against them, are incredibly powerful. I’ve become a much more confident person as a result of these lessons. Personally, I don't mind the length or the repetition because it helped the concepts sink in during my morning commute. It’s a useful, life-changing book that I’ve already recommended to several friends. If you want to stop leaving money on the table and start getting more of what you want, just buy it.
Show moreEver wonder why some people always seem to get the better end of the deal? This book breaks down the "how" in a way that feels accessible, even if it is a bit long-winded at times. Diamond provides a clear framework for negotiation that moves beyond the typical "split the difference" advice. I managed to save nearly $300 on a hotel bill just by applying the "standards" technique he describes. To be fair, the book is incredibly verbose and repeats certain points ad nauseam, which can make it feel like a slog in the middle sections. However, the repetitiveness actually helps the core strategies stick in your mind. It’s less of a textbook and more of a manual for life. If you can get past the 400-page bulk, there are some real gems here that will pay for the book ten times over.
Show moreWow, the "nice person" discount actually works! I tried Diamond's suggestion of just being empathetic to a stressed-out retail worker, and it resulted in a 15% discount I didn't even ask for. The book is filled with these kinds of small, actionable tips that make you realize how much you’ve been leaving on the table. Gotta say, it does get repetitive, and the stories about "Mark the attorney" or "Sarah the mom" start to blend together after a hundred pages. But that seems to be the point; the author wants these habits to become second nature. The core philosophy—that people are irrational and that’s okay—is a powerful shift from traditional negotiation theory. It’s a solid 4-star read that would have been a 5 if it were about 100 pages shorter. Still, it’s one of the most practical books on human interaction I’ve ever picked up.
Show moreFrankly, I was skeptical about a 400-page book on negotiation, but the focus on framing and standards is genuinely useful. Diamond moves away from the "hard bargainer" archetype and shows how being calm and focused on goals is more effective than being a bully. I particularly enjoyed the section on "trading items of unequal value," which has already helped me in a few vendor negotiations at work. To be fair, the book could use a tighter edit, as the author tends to circle back to the same points repeatedly. It reminds me a bit of "The 7 Habits" in how it tries to provide a total life philosophy rather than just a set of tactics. It’s a great framework for creating long-term relationships where both parties feel like they’ve won. Definitely a must-read for entrepreneurs, though you might want to skim some of the more anecdotal chapters.
Show moreThis book is a real gem for anyone who feels like they struggle to stand up for themselves. The "Chinese debt" anecdote was a bit of a stretch, but the underlying principle about cultural awareness and "face" is spot on. I found the strategies to be very straightforward and easy to understand, even if the book is a bit repetitive. Not gonna lie, I started skipping some of the examples toward the end, but the first half is gold. It’s refreshing to see a negotiation book that prioritizes emotions and relationships over cold, hard facts. It makes you realize that being "right" is often less important than being "persuasive." If you want a practical approach that isn't about "crushing" your opponent, this is the one to get. It’s a bit of an investment in time, but the payoff is real.
Show morePicked this up after a friend raved about it, but I have mixed feelings about the ethics presented. Some of the anecdotes, like the guy getting out of his 15th speeding ticket, felt a bit manipulative rather than collaborative. Is it really a "win-win" if a reckless driver stays on the road? In my experience, the line between clever negotiation and being a "jackass" is thinner than Diamond suggests. On the positive side, the tools regarding "trading items of unequal value" are genuinely brilliant for business settings. I also appreciated the section on dealing with different cultures, which felt more grounded than the rest of the book. It’s worth a read for the core strategies, but you definitely need to bring your own moral compass. The writing style is casual, but the constant references to his Wharton students started to grate on me after a while.
Show moreThe chapter on parents and kids was where I finally lost interest in this overstuffed volume. It honestly feels like Diamond took a great 50-page essay and inflated it with fluff to satisfy a publisher's word count. Look, some of the advice is decent, but much of it feels incredibly patronizing or downright unrealistic. The story about the Chinese company paying a $700M debt because of a comment about "losing face" sounds more like an urban legend than a repeatable business strategy. For me, the emotional energy required to negotiate every single interaction sounds like a nightmare. I’d rather just pay the list price and keep my peace of mind. It’s a very verbose book that repeats the same phrases hundreds of times. Unless you’re a sociopath who wants to turn every grocery trip into a power struggle, you can probably skip this one.
Show moreQuestions about this book
What is the main idea of Getting More by Stuart Diamond?
Diamond argues that every interaction is a negotiation, from buying bread to talking with your boss, and that you get better results by focusing on the other person. That means naming your real goal, building a sincere connection, understanding how they see the situation, appealing to their own standards, trading things they value and acknowledging their emotions. Force and power play only a minor role in his approach.
What are the four forms of negotiation in Getting More?
Diamond describes forcing someone to act, getting them to believe what you want them to believe, getting them to see things your way and getting them to feel what you want them to feel. Force needs power, which he considers costly and often counterproductive. Belief works better but gets tricky when emotions tie you to the person. Most of his method rests on shaping how people see and feel.
How do you use the other side's standards in a negotiation?
Point to the rules or values the other party has set for itself and show where their behavior falls short. Diamond’s example is a luxury hotel with a dirty shower: ask whether it is one of the best hotels in town, then about its hygiene policy, and only then how that policy fits your bathroom. Leading step by step lets the person decide to help on their own.
What is an emotional payment in Getting More?
It is giving the other person relief for what they feel when emotions block a deal. In a divorce Diamond mediated, the wife refused a settlement worth nearly all her husband’s assets until Diamond pointed out how painful losing everything would be for him. That gave her the emotional relief she needed, and she agreed. Diamond stresses that the acknowledgment must be sincere.
How do I prepare for a negotiation using the Getting More model?
Diamond’s model has five stages. Define your goal, obstacles and all the people involved, including decision makers. Choose techniques by listing both sides’ needs, including irrational ones, and researching the other party’s standards. Plan responses to likely problems and break your goal into small steps. Decide which options to pursue and how to present them. Finally, define what a commitment looks like and what happens next.
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