Under New Management: How Leading Organizations Are Upending Business as Usual
Shows managers why rigid rules fail creative, knowledge-based work. It explains how trust, team-led hiring, flexible structures, regular feedback, open pay and ties to other companies lead to better people and better results.

Table of Content
1. Introduction
1 min 03 sec
Many managers still run their teams with rules made for factory work, then wonder why their most creative people stall. In Under New Management, former business school professor David Burkus argues that those rules no longer fit, because most work today deals in ideas, and ideas refuse to follow a timetable. His most surprising evidence comes from companies that loosened control and got more back. Netflix gave staff a single travel rule, act in the company’s interest, and its costs went down.
One argument runs through every practice he describes. Creative work depends on engagement, so managers do better by trusting people with freedom, flexible structures and open information than by tightening control. Along the way, Burkus explains why Amazon pays some employees to quit, why a constant stream of email wrecks focus, and why a technology region that guarded its knowledge fell behind one that shared it. The book closes with one practical tip: keep the org chart but draw it in pencil.
2. Build teams that rearrange themselves around each project
1 min 54 sec
Job descriptions and neat hierarchies feel like order. For people who write software or design products, they can turn into a cage, and Burkus argues the manager’s role has to change to match.
3. Care for your staff and win loyal customers
1 min 45 sec
Customer service training rarely mentions how the staff feel about their own jobs. A study from Houston suggests that feeling reaches even customers who barely meet an employee, and Netflix shows one way to create it.
4. Hire with the team, and help the disengaged leave
1 min 43 sec
A star hire can make a strong team weaker, and an unhappy employee often stays for reasons that have nothing to do with the job. Burkus offers an unusual fix for each problem.
5. Give people quiet rooms and fewer emails
1 min 39 sec
Open offices promise teamwork and constant email promises speed. Both have a hidden cost that shows up in sick days and broken concentration, and the companies that love them most have found a workaround.
6. Swap rankings for feedback that builds skills
1 min 43 sec
Annual rankings promise fairness and rigor. At Microsoft they did something else entirely, and what replaced them is simple enough for any manager to copy. Whole Foods adds a twist on pay that most companies would never dare.
7. Gain fresh ideas by keeping former employees close
1 min 47 sec
Boston’s technology corridor once led the industry, long before Silicon Valley. Then a legal habit that looked like smart protection slowly drained its talent and its ideas.
8. Conclusion
1 min 10 sec
Every practice in Under New Management rests on the same bet. Creative work cannot be forced, so a manager’s real task is to build conditions in which people want to do it well. Netflix trusted staff with their own time off and travel spending, and costs fell. Microsoft dropped rankings so people would stop fearing mistakes. Boston guarded its knowledge and lost its lead. Each time, loosening control produced more of what the control was supposed to protect.
That makes the book’s case an economic one as much as a humane one. In Burkus’s account, employees who are cared for serve customers better, stay longer and share what they know.
The place to begin is small. Replace one rule that polices people with a principle, and watch what they do with it. Turn your next review into a conversation about collaboration, learning and last time’s goals. Let the team work with the next candidate before anyone makes an offer. And keep the organizational chart, but write it in pencil, because the people on it will keep moving, and the company that lets them will move faster.
About this book
What is this book about?
Most management habits were designed for predictable work: fixed schedules, strict hierarchies, permanent job descriptions, annual rankings. Today, much of the work people do is writing, coding, analyzing and teaching. That work moves with each project and depends on people caring about it. David Burkus argues that the old controls now get in the way. He gathers examples from companies that broke with convention and did well. Netflix has no vacation policy, and its only travel rule is to act in the company's interest, which cut costs. Whole Foods lets teams vote on new colleagues and shows everyone what their peers earn. Microsoft scrapped performance rankings that made people afraid of mistakes. Amazon pays disengaged staff to quit. The story of Boston's Route 128 shows what happens when companies lock their knowledge away. Readers get a practical case for putting employees first, with specific practices to try: a pencil-drawn org chart, a choice of open and quiet spaces, less email, and an alumni network that keeps ideas flowing back in.
Book Information
Who it's for
Stuck enforcing unpopular rules
Team leads and new managers who feel stuck enforcing rules their creative staff resent.
Rethinking how workplaces run
Founders and HR leaders rethinking hiring, reviews, pay and office design.
Micromanaged knowledge workers
Knowledge workers who want evidence to bring to a boss who still micromanages.
About the Author
David Burkus
David Burkus is a bestselling author and international speaker who writes about leadership and teamwork, and a former business school professor. He holds a master's in organizational psychology from the University of Oklahoma and a doctorate in strategic leadership from Regent University. Thinkers50 has ranked him among the world's top business thinkers since 2017. His TED Talk has passed 2 million views, and he has worked with leaders at Google, Fidelity and Adobe.
Ratings & Reviews
Ratings at a glance
What people think
Listeners find the material thoroughly researched and simple to grasp, with one review noting it presents numerous concepts for business leaders to reflect on. They enjoy the author's way of writing and consider it an excellent book, while one listener mentions it's particularly worthwhile for those in knowledge-based sectors. The work earns praise for its leadership perspectives; one listener highlights its method for managing organizations, and another points to its focus on staff engagement and health. Listeners hold differing opinions regarding the book’s commercial value.
Top reviews
As a leader in a fast-paced tech firm, I found Burkus’s insights into modern organizational structures to be absolutely transformative. The chapter on 'Hiring as a Team' completely shifted our perspective on recruitment, moving the power away from a single gatekeeper to the people who actually do the work. The book is well-researched and avoids the typical fluff found in leadership manuals. I loved the focus on employee engagement and the radical idea of putting customers second to ensure your staff is actually happy enough to provide great service. Every chapter starts with a compelling real-world example, then backs it up with data. It’s an essential roadmap for moving your company into the 21st century. Highly recommended for anyone tired of the same old HR platitudes.
Show moreFinally got around to reading this, and it’s easily one of the most well-researched management books I’ve encountered recently. Burkus doesn't just give you 'hacks'; he explains the 'why' through the lens of the scientific study of the brain. The way he explores trust and neuroeconomics in relation to vacation policies was fascinating. It’s not just about being 'nice' to employees; it’s about understanding how humans actually make decisions and perform at their peak. I've already started implementing the 'Write the Org Chart in Pencil' philosophy in my department to encourage more fluid collaboration. The writing style is engaging and the structure makes it easy to jump to the chapters that are most relevant to your specific challenges. This is a must-have for any modern leader's bookshelf.
Show moreHonestly, if you are looking to revitalize a stagnant company culture, start right here. David Burkus has written a manifesto for the modern workplace that is both articulate and clear-headed. He reminds us that employees are the most important stakeholders and that nurturing them is the only real path to sustainable success. I loved the specific examples of companies like Zappos and SumAll. The book is a call to revolution for those who envision a more effective and humane workplace. It’s not just about business value; it’s about doing the right thing for the people who make your business possible. The prose is excellent and the research is solid. I’ll be buying copies for my entire executive team this week. See you on the barricades!
Show moreEver wonder why we still treat office workers like factory hands from the 1920s? David Burkus tackles this head-on by dismantling the ghost of Frederick Taylor and his 'scientific management' that still haunts our cubicles. The book is remarkably easy to digest, moving quickly through thirteen radical shifts like 'Pay People to Quit' and 'Write the Org Chart in Pencil.' I particularly appreciated how he balanced corporate anecdotes from giants like Netflix with actual social science research. While some ideas feel more like common sense than 'new' management, the section on ditching performance appraisals is gold. It’s a refreshing take for anyone in a knowledge-based industry who feels stifled by legacy processes. The writing is punchy and persuasive. It definitely makes you question the status quo of the 9-to-5 grind.
Show morePicked this up on a whim, and the chapter on salary transparency really hit home. David Burkus has a gift for making complex organizational psychology feel accessible to the average reader. He argues that the tools of 'Taylorism' simply don't function in a world where creativity and collaboration are the primary drivers of value. I found the discussion on banning noncompete agreements especially timely and well-argued. My only minor gripe is that the book leans a bit too heavily on 'best-case scenario' anecdotes. I would have loved to see more post-mortem analysis of companies that tried these ideas and reverted to old ways. Still, it’s a great read that prioritizes employee welfare and satisfaction over outdated metrics. It's definitely worth your time if you want to humanize your workplace.
Show moreThe chapter on closing open offices should be mandatory reading for every architect and CEO in the country! Burkus nails the frustration of the modern knowledge worker. He manages to turn long-standing business 'best practices' on their head with surprising ease. I especially liked the concept of 'Celebrating Departures.' Why do we treat people like traitors when they move on to new opportunities? It makes so much more sense to build a bridge rather than burn it. The book is a quick read, but the ideas stick with you long after you close the cover. It’s a visionary look at a more humane and effective way to work. If you're tired of the 'scientific management' approach that treats people like cogs, this is for you.
Show moreI've been in management for fifteen years, and Burkus effectively articulated why my gut feeling about annual reviews was right all along. They are often a waste of time that produces more anxiety than actual improvement. This book provides the ammunition needed to push for real change in the corporate world. From 'Lose the Standard Vacation Policy' to 'Make Salaries Transparent,' the author makes a compelling case for a total overhaul of the HR manual. To be fair, some of the implementation details are a bit thin, and your mileage will definitely vary depending on your industry. However, the core message—that we need to move past the industrial era—is spot on. It’s an easy, five-star analysis wrapped in a four-star practical guide.
Show moreThis book presents some intriguing concepts, but I struggled with how many of these 'radical' ideas are actually just standard practice in 2024. If you’ve been keeping up with business trends over the last decade, hearing about Zappos' quitting bonus or Netflix's unlimited vacation won't feel like a revelation. The truth is, the book is a great primer for traditional managers who are stuck in the industrial age. However, for those of us already working in agile environments, it’s mostly a confirmation of things we already know. I did enjoy the section on 'Closing Open Offices,' as it’s a necessary pushback against a trend that killed productivity. It's a solid, quick read, but don't expect a total paradigm shift if you're already well-read in this genre.
Show moreLook, the case studies involving companies like Netflix and Virgin are great, but the author doesn't spend enough time on the instances where these policies backfired. For example, he discusses transparent salaries, but I kept thinking about the mixed results other companies have had with that specific policy. Remember when Reddit tried a no-negotiation policy? It was panned by the media and led to significant friction. Burkus emphasizes flexibility, which I appreciate, but the book can feel a bit one-sided. In my experience, 'Fire the Managers' sounds great on paper but often leads to a chaotic lack of accountability in practice. It’s an interesting collection of ideas that should be taken with a grain of salt. Good for brainstorming, but proceed with caution before implementation.
Show moreFrankly, this felt like a collection of high-concept blog posts that ignore the harsh realities of global competition. While the prose is smooth, many of these 'radical' ideas seem tailored exclusively for well-funded Silicon Valley startups or companies operating in comfortable monopolies. Burkus suggests we 'Outlaw Email' or 'Take Sabbaticals,' but how does that scale in a low-margin manufacturing environment? If we all start drinking lemonade on a beach, a factory in a developing nation will simply outproduce us at half the cost. To be fair, the research into neuroeconomics was interesting, but the book often feels like it's recommending the exact opposite of current trends just to be contrarian. It’s an unstable 'antimatter' approach to business. Not enough attention is paid to where these experiments failed miserably.
Show moreQuestions about this book
What is the main idea of Under New Management by David Burkus?
Burkus argues that classic management, with strict schedules, hierarchies and fixed job descriptions, was built for predictable work and fails modern knowledge work. Writing, coding and analysis run on creativity and engagement, so managers get better results by trusting people with autonomy and flexible, project-based structures. He supports this with examples from Netflix, Whole Foods, Microsoft, Amazon, Facebook and the French company Atos SE.
Why does Burkus say employees should come before customers?
He points to a 2008 study by two University of Houston researchers, Stephen Brown and Son Lam, that tied employee job satisfaction closely to customer satisfaction. Customers of satisfied staff rated service quality much higher, even when they had little contact with employees. Burkus argues that trust is how you create that satisfaction, pointing to Netflix, which has no vacation policy and one travel rule, and saw its costs fall.
Why would a company pay employees to quit?
Burkus explains that disengaged employees are unproductive, miss work and spread their bad attitude, yet often stay because they have invested so much effort in getting and learning the job. A decent bonus for leaving eases the pain of letting that investment go. He notes that Amazon pays employees to quit, and a decent bonus can ease the pain of leaving for those who are disengaged.
How can a manager apply the ideas in Under New Management?
Start with small changes the book supports. Replace a controlling rule with a clear principle. Let your team work with job candidates and vote on them, as Whole Foods does. Swap annual rankings for regular one-to-one feedback on collaboration and goals, as Microsoft did. Offer both open and quiet workspaces, cut internal email, keep in touch with former employees, and draw your organizational chart in pencil.
Readers also enjoyed
A Bigger Prize: How We Can Do Better Than the Competition
Margaret Heffernan
A Year with Peter Drucker: 52 Weeks of Coaching for Leadership Effectiveness
Joseph A. Maciariello
AUDIO SUMMARY AVAILABLE
Listen to Under New Management in 15 minutes
Get the key ideas from Under New Management by David Burkus, plus 5,000+ more nonfiction titles.
- 5,000+ titles
- Listen as much as you want
- 7-day free trial
- Cancel anytime






















