The Oz Principle: Getting Results Through Individual and Organizational Accountability
A practical model for moving yourself and your team from blame and excuses to ownership. It uses four steps, See It, Own It, Solve It and Do It, to turn setbacks into results.

Table of Content
1. Introduction
1 min 00 sec
When a project stalls or a career drifts, the reflex is to wait for someone else to fix it: a new boss, a bigger budget, a better market. In The Oz Principle, consultants Roger Connors, Tom Smith and Craig Hickman argue that the waiting is itself the problem, and that results improve once people stop explaining failure and start owning outcomes. Their image comes from The Wizard of Oz, where Dorothy and her three companions walk all the way to the Wizard for help, only to learn they never needed him.
The authors treat accountability as four steps anyone can practice, from facing reality to following through. Their cases include a drug recall, a merger rescued by its own staff, a bank call center that added $143 million to profits and a car team that halved its warranty claims. What you get is a simple line to check yourself against and four questions for the next time something goes wrong.
2. Stop waiting for a wizard to rescue you
2 min 15 sec
A team misses its target and everyone in the room has a reasonable explanation. Nobody is lying, and yet nothing changes. The authors draw one line that shows why, and which side most of us stand on.
3. Face the facts your pride wants to avoid
2 min 03 sec
One drug company owned its failure in public. One computer giant looked away from a shift everyone else could see. The difference between them begins with a kind of courage that has little to do with bravery.
4. Own the bad outcomes along with the good
2 min 10 sec
After a rough merger, one medical company watched its stock price climb by 900 percent. The change came once accountability became the focus at every level. The change came from something employees at every level decided about their problems.
5. Keep asking what else you can do
2 min 11 sec
Two companies faced falling sales. One fixed the wrong thing and lost money; the other found the real issue and grew. A bank call center then shows what one stubborn question can be worth.
6. Follow through until the results show up
1 min 58 sec
A small, underfunded car team inside a giant company faced leaks, squeaks and a damaged reputation. They had every reason to wait for help. What they did instead shows where accountability finally pays.
7. Conclusion
1 min 12 sec
The Wizard of Oz ends with a letdown that turns out to be a gift. The Wizard has no magic to hand out, so Dorothy and her friends have to recognize what they already carry. Connors, Smith and Hickman build their whole argument on that moment. The rescue most people wait for at work, from a manager, a merger or a kinder market, rarely comes, and the waiting keeps them Below The Line.
What replaces it is a sequence anyone can practice. Name the reality, including the part that embarrasses you. Claim the failures as readily as the wins. Keep asking what else you could try, and aim at the root of the problem instead of its surface. Then act, even when the risk is real, and stay with it until the results move, the way the Camaro team kept going until warranty claims had fallen by half.
The authors’ cases run from a pharmaceutical recall to a bank call center, and in each one the change came when someone stopped explaining and started owning. The next time a project goes wrong, listen to the first sentence you say about it. If it starts with someone else’s name, you have found your line, and you can choose which side of it to stand on.
About this book
What is this book about?
When work goes wrong, most people explain it. The forecast was unrealistic, another department dropped the ball, the market shifted. Roger Connors, Tom Smith and Craig Hickman call this the victim cycle, and they argue it is a common barrier keeping people and teams from the progress they want. Their image comes from The Wizard of Oz. Dorothy and her friends travel all the way to the Wizard for help, only to find that what each of them wanted was already theirs. The authors turn that story into a line, with blame and denial Below The Line and responsibility Above it, and into four steps for climbing over it. The Lion's courage stands for seeing reality, the Tin Woodman's heart for owning it, the Scarecrow's wisdom for solving it and Dorothy herself for acting. Each step comes with company cases: a drug recall at Schering-Plough, IBM's slow move to personal computers, a 900 percent stock rise at ALARIS Medical Systems, a bank call center that added $143 million to profits and a small Chevrolet Camaro team that cut warranty claims in half. Readers get a simple self-check and a sequence they can use on the next problem that lands on their desk.
Book Information
Who it's for
Team leads and managers
Team leads and managers whose meetings about setbacks turn into rounds of blame.
Professionals feeling stuck
Professionals who feel stuck and keep waiting for a boss or a reorganization to fix things.
Trying to build ownership
Founders and HR leaders trying to build a culture where people own results at every level.
About the Author
Roger Connors
Roger Connors co-founded Partners In Leadership, now Culture Partners, and served as its chief executive. He has written four bestsellers. Tom Smith is co-CEO and co-president of the same firm, whose training has reached hundreds of thousands of people in more than 50 countries. Craig Hickman, a Harvard MBA and former CEO of Headwaters Technology Innovation, was a partner there too. He has written nineteen books and advised large corporations, government agencies and professional service firms.
Fix It: Getting Accountability Right
Roger Connors
Ratings & Reviews
Ratings at a glance
What people think
Listeners find this work exceptionally accessible and useful, particularly highlighting its impact on both professional and private life. They value the emphasis on accountability, with one listener noting how it establishes the basis for taking responsibility, and another pointing out its profound life insights. Listeners consider the ideas easy to absorb and praise the caliber of information, with one mentioning the well-documented content. The book earns praise for its worth, with one listener describing it as a wise addition to a child's collection.
Top reviews
As a parent and a manager, I genuinely believe this is one of the smartest investments you can make for your personal library. The book lays out a clear foundation for being accountable that is easy to assimilate regardless of your professional background. We often talk about accountability as a punishment, but Connors and his co-authors frame it as a form of empowerment and personal choice. Truth is, teaching a child to live "Above the Line" early on could save them years of frustration and victimhood later in life. The examples are well-documented and provide a roadmap for moving from blaming circumstances to taking action. It’s a deep life lesson wrapped in a business book.
Show moreWow, this really shifted my perspective on how I approach problems in my daily life. In my experience, most business books are dry and theoretical, but this one felt therapeutic and deeply personal. It forces you to drop the "it’s not my job" attitude and embrace a much more active role in your own success. Moving from "who can I blame?" to "what can I do?" sounds simple, but it’s a radical change in mindset. The authors do a great job of explaining why we get stuck in the victim cycle—it's comfortable and safe. Breaking out of that requires the courage of the Lion and the heart of the Tin Man. It's a high-quality guide for anyone ready to grow up.
Show morePicked this up hoping for a breakthrough in my leadership style, and I gotta say, it really delivers on the practical front. The book isn't just for CEOs; it's a smart investment for anyone who wants to stop making excuses and start getting results. I found the concepts very simple to assimilate, particularly the "Above the Line" mindset. It provides well-documented examples of how accountability can transform a stagnant culture into a high-performing one. While I occasionally rolled my eyes at the Oz references, the information quality is top-notch. It’s one of those rare business books that offers deep life lessons that I’ll actually use in my day-to-day interactions.
Show moreFinally got around to reading this corporate classic after seeing it on so many office shelves. To be fair, the authors take a very simple concept—personal responsibility—and build a robust framework that actually makes sense in a chaotic work environment. The "Above the Line" concept is particularly helpful because it gives you a vocabulary to identify when you're slipping into a victim mindset. I found the Lion, Tin Woodsman, and Scarecrow analogies a bit cheesy, but they do serve as effective mnemonic devices for Courage, Heart, and Wisdom. It’s a highly readable guide that translates well from the boardroom to personal relationships. While some sections felt a little repetitive, the core message about asking "What else can I do?" is a powerful tool for anyone feeling stuck in their career.
Show moreThe core message here is undeniably valuable, but the execution left me feeling a bit exhausted by the end. Look, everyone needs to hear that they shouldn't wallow in "Below the Line" thinking, but did we really need 200+ pages to say "take responsibility"? The authors define accountability as a personal choice to rise above circumstances, which is great, but then they beat that horse until it’s unrecognizable. I liked the "Solve It" section because it encourages innovation and persistence, which are often lacking in stagnant companies. However, the Oz gimmick felt forced and distracting at times. It’s a decent read if you skim the repetitive anecdotes and focus on the practical tools for feedback.
Show moreAfter hearing my boss quote this for months, I decided to see what the fuss was about. The Oz Principle is surprisingly practical if you can look past the whimsical theme. It offers a soul-pricking look at how often we blame "the system" instead of looking in the mirror. I particularly liked the distinction between being a victim and being accountable; it’s a thin line, and we all cross it more often than we’d like to admit. The writing style is direct and clear, making it easy to finish in a weekend. My only gripe is that it feels a bit dated in its view of the "freelance economy," but the psychological insights are still very much relevant today.
Show moreThe Oz Principle isn't just about work; it’s about how you choose to live your life. I appreciate how it highlights the "victim virus" that seems to have infected so much of modern culture. By focusing on the "See It, Own It, Solve It, Do It" cycle, the book provides a repeatable process for tackling even the most daunting obstacles. To be fair, some of the corporate examples felt a bit like marketing for their training courses, which can be annoying. Still, the underlying philosophy is solid. If you’re tired of the "wait and see" culture at your office, this book gives you the tools to start changing things from the bottom up.
Show moreIs it just me, or is this entire book just a series of stretched metaphors that don't quite land? The authors attempt to use The Wizard of Oz to explain accountability, but it feels like they are trying to fit a square peg into a round hole. Frankly, the content could have been a 10-page pamphlet rather than a full-length book filled with fluff and corporate-speak. I appreciate the push for ownership, but the "See It, Own It, Solve It, Do It" steps are just common sense dressed up in "Emerald City" costumes. Middle managers love these buzzwords because they sound profound, but in reality, they just provide a way to blame employees for systemic failures. It’s not the worst management book I’ve read, but it’s certainly one of the most padded.
Show moreLet's be real, the authors make some solid points about ownership, but the Wizard of Oz gimmick is absolutely tortured. They spend so much time trying to make Dorothy and Glinda fit into management theories that the actual advice gets buried. Personally, I found the "Above the Line" vs "Below the Line" metaphor much more useful than the constant references to the Emerald City. The book is heavily padded with repetitive summaries and self-referential praise. It’s essentially one good idea stretched out to the point of transparency. If you want the meat of the book, just read the first two chapters and the summary—you’ll save yourself several hours of reading about the Scarecrow’s brains.
Show moreCondescending doesn't even begin to describe the tone of this "management bible." I was forced to read this for a corporate retreat, and it felt like being lectured by someone who thinks a child’s movie is the pinnacle of human philosophy. The authors literally redefine the dictionary definition of accountability to suit their own agenda, basically telling employees that if the company fails, it's their fault for not having enough "heart" or "courage." Not gonna lie, the whole "Above the Line" thing is just a way for spineless managers to avoid their own responsibilities by shifting the burden onto the staff. If I hear one more person ask "what else can you do?" while ignoring the lack of resources, I’m going to lose it. Utterly useless.
Show moreQuestions about this book
What is the main idea of The Oz Principle?
The authors argue that people and organizations get better results when they stop waiting for someone else to fix their problems and take accountability themselves. Like Dorothy and her friends, who learned they never needed the Wizard, most people already hold the power to change their situation. The book draws a line between blame and excuses, which sit Below The Line, and responsibility, which sits Above it.
What are the four steps of accountability in The Oz Principle?
The steps are See It, Own It, Solve It and Do It, each tied to a character from The Wizard of Oz. The Cowardly Lion stands for the courage to face reality. The Tin Woodman stands for owning your circumstances emotionally. The Scarecrow stands for solving problems by asking what else you can do. Dorothy stands for taking action and following through until results appear.
What is the victim cycle in The Oz Principle?
The victim cycle is the pattern of denying problems, blaming others, making excuses and waiting for someone else to step in. The authors call it Below The Line behavior. It feels reasonable in the moment but shifts attention from solving problems to justifying failure. Breaking out starts with admitting your own role in the situation and accepting responsibility for the outcome.
How can I apply The Oz Principle at work?
Notice whether a conversation about a setback is spent explaining or acting. Admit the part of a bad result that traces back to your own decisions. When a first fix fails, have each person name one more thing they could try, the question the Scarecrow step is built on. Then set a date for concrete action and check whether results actually moved.
Who should read The Oz Principle?
It suits managers and team leads dealing with blame and missed targets, employees who feel their progress depends on others, and leaders trying to build ownership across a company. Its cases come from business, including Schering-Plough, IBM, ALARIS Medical Systems, Toyota, Ann Taylor, Wal-Mart and Chevrolet, but the authors apply the same four steps to careers and personal setbacks.
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