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11 min 39 sec
Available in:English

Glad We Met: The Art and Science of 1:1 Meetings

Shows managers how to turn one-on-one meetings from quick status checks into regular coaching conversations that build trust and growth. It also shows how to find time for them by cutting meetings that waste it.

Table of Content

If your one-on-ones have shrunk into quick status updates, you are using a manager’s best tool for a job an email could do. In Glad We Met, industrial and organizational psychologist Steven G. Rogelberg argues that a one-on-one should be a coaching conversation about the person in front of you. It is where their needs and goals get a kind of attention that no group meeting can give.

His case runs through the whole book. These meetings build trust and growth only when they keep a steady rhythm, when both sides own them, when the leader really listens and when someone acts on them after everyone leaves the room. Since the hours have to come from somewhere, Rogelberg also shows how to thin out a crowded calendar.

What follows is a working routine: how often to meet and where, how to shape the conversation, what to do in the days after, and which other meetings to shorten or drop to make space.

Team meetings, hallway chats and message threads already fill a manager’s week. Rogelberg argues that none of them do the one thing people most want from a leader, and the cost of that gap shows up later.

A meeting that happens whenever there is time soon stops happening at all. Four early decisions keep a one-on-one alive, and the last of them surprises managers who assume the agenda is theirs to set.

Managers who treat the meeting as a quick check on progress often leave puzzled that nothing deeper came out of it. The fix has less to do with better questions than with who fills the minutes.

Most people have left a meeting sure it could have been an email. Rogelberg argues the real worth of a one-on-one appears later, and that the usual excuse for broken commitments is usually wrong.

A full calendar is the usual reason one-on-ones get dropped. Rogelberg’s answer starts with scheduling, then points to a different kind of meeting that can expose problems your regular conversations never reach.

An hour-long meeting almost always takes the full hour, whatever is on the agenda. A well-known observation about how work behaves explains why, and gives managers a reason to book less time on purpose.

Glad We Met asks a modest-sounding meeting to carry a lot of weight. Rogelberg treats the one-on-one as the place where leadership becomes real: where trust grows one conversation at a time, where problems surface so performance reviews hold fewer surprises, and where a person’s goals get a hearing no team meeting can offer. The method is plain. Meet on a rhythm the other person helped choose. Let them shape the agenda and do most of the talking. Write down what was promised, and pay for the time by cutting meetings that do not earn their place.

The first moves are small. Ask each person on your team how often and where they would like to meet, and invite them to add their own items before the next session. After every one-on-one, send a short note with the agreed actions and dates. Then take one recurring group meeting, run it through Rogelberg’s checks, and shorten it or drop it, giving the saved time back to the people you lead.

Run this way, the book’s title stops being a polite phrase. It is what both people actually think as they leave the room.

About this book

What is this book about?

Many managers hold one-on-ones that have shrunk into quick status updates, or skip them when the calendar fills up. Meanwhile their people want attention, coaching and a say in their own growth. Steven G. Rogelberg, an industrial and organizational psychologist, argues that the private meeting between leader and team member is a core part of leadership and should be treated that way. His method covers the whole cycle. First comes the frame: how often to meet, where, and how to share the agenda so the meeting belongs to both people. Next is the conversation itself, built on active listening, empathy, open talk without judgment and a simple structure from warm opening to clear close. After the meeting comes follow-through, with written action items, shared documents and timelines that turn good intentions into kept promises. Rogelberg then takes on the problem that stops many managers from starting: a calendar already full of meetings. He explains skip-level conversations with the people two levels down, offers questions for deciding whether a meeting is needed at all, and uses Parkinson's Law to argue for shorter sessions. Readers get a practical routine for one-on-ones that people value, and a way to pay for it in hours.

Book Information

Rating:

Genre:

Management & Leadership

Topics:

Coaching, Feedback, Management, Workplace Communication

Publisher:

Oxford University Press

Language:

English

Narrator:

Evelyn

First published:

January 9, 2024

Pages:

248

Length:

11 min 39 sec

Get the book:

Amazon

Who it's for

  • Managers with rushed one-on-ones

    New and experienced managers whose one-on-ones have turned into rushed status updates.

  • Wanting a coaching routine

    Team leads and HR or L&D staff who want a repeatable routine for coaching and follow-through.

  • Overbooked senior leaders

    Leaders of leaders whose calendars are too full of meetings to make room for real conversations.

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About the Author

Steven G. Rogelberg

Steven G. Rogelberg, born in 1967, is an industrial and organizational psychologist. He founded the Organizational Science program at the University of North Carolina at Charlotte, where he is a professor. His research covers team effectiveness, leadership, employee well-being and workplace meetings, and he is also the author of The Surprising Science of Meetings. He earned his doctorate at the University of Connecticut in 1994 and received the Humboldt Prize in 2017.

Ratings & Reviews

Ratings at a glance

3.7

Overall score based on 33 ratings.

What people think

Listeners find this book to be an outstanding manual for managers and executives, delivering useful perspectives backed by academic study. The text successfully optimizes meeting results and improves the quality of private discussions. Furthermore, listeners value the accessible writing, helpful material, and output advantages, with one listener mentioning its research-driven approach. They also appreciate its impact on social dynamics, with one review noting how it strengthens workplace bonds with colleagues.

Top reviews

Sombat

Steven Rogelberg has clearly done the legwork here to bridge the gap between academic research and the messy reality of being a manager. This book isn't just a collection of anecdotes; it's a data-driven blueprint for making one-on-ones actually matter instead of just checking a box on a calendar. Personally, I found the distinction between running a meeting and facilitating a connection to be the most impactful shift in my own mindset. While some might find the academic citations a bit dense, they provide the necessary weight to back up what otherwise might seem like simple advice. I’ve started implementing the five key behaviors for empathy and vulnerability, and the shift in my team's energy is palpable. It’s rare to find a leadership book that prioritizes the direct report's experience so heavily, making it a must-read for anyone serious about professional development. The focus on listening over talking is something every leader needs to hear more than once.

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Thitiwan

Wow. This is the book I wish my first boss had read twenty years ago when I was struggling to find my footing in the corporate world. Rogelberg captures the human element of leadership perfectly, reminding us that how we spend our days is how we spend our lives. The concept that a one-on-one should end with a genuine glad we met feeling is so simple yet so profound. It’s a research-backed playbook that challenges the idea of meetings as a burden and instead frames them as an investment in success. I found the section on appropriate vulnerability to be particularly enlightening, as it’s something many leaders struggle to balance. Even though it covers a lot of ground that might seem obvious to some, seeing it all laid out with data to support it is incredibly validating. I’m buying copies for my entire supervisor team because we need this cultural shift.

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Bae

The chapter on the 10 Direct Behaviors changed the way I approach my weekly check-ins immediately. Instead of me doing all the heavy lifting, I’ve started coaching my team to be curious, know what they need, and actively engage in the process. It's a great book for exploring the nuances of these interactions, especially if you're a first-time manager who feels a bit lost. Rogelberg’s research-infused style makes the advice feel credible and sturdy, rather than just another person's opinion on leadership. I really appreciated the focus on ending meetings with gratitude and a clear reiteration of support, which has helped me build much stronger ties with my directs. While some parts are a bit repetitive, the core message about 1:1s being an obligation rather than a choice is something every organization should adopt. It’s easily one of the most practical guides I’ve read this year for improving workplace culture and interpersonal effectiveness.

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Somporn

After hearing Rogelberg on a podcast, I decided to grab this to see if I could improve the stagnant 1:1s I've been having with my engineering team. The truth is, most managers treat these meetings as an annoying add-on to their real work, but this book argues convincingly that these interactions ARE the job. I appreciated the specific list of ten behaviors for direct reports, as it helps me coach my team on how to show up and own their time. The research-backed approach makes it much easier to sell these changes to upper management who only care about the bottom line. My only real gripe is that the audiobook version is a nightmare to navigate because the chapters aren't labeled, making it hard to find specific tips. Still, the practical takeaways on ending meetings with gratitude and clear action items have already made my Tuesday mornings much more productive.

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Hiroshi

Picked this up on a whim after a particularly draining week of back-to-back team syncs. What I found was a thoughtful, if slightly over-explained, guide on how to turn those draining sessions into high-value investments for my people. The book outlines five key behaviors that I realized I was mostly ignoring, especially the part about involving directs in the agenda-setting process. I've always been a fan of the Effective Manager model, and this pairs nicely with that, though Rogelberg is much more focused on the psychological safety aspect of the meeting. It’s a bit repetitive in parts—the author really loves to hammer home the same research points—but the message is an important one for the modern workplace. It reminds us that at the end of the day, we are leading humans, not just resources. The advice on how to handle feedback constructively was particularly useful for some of my more defensive team members.

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Max

As someone who has been a manager for over a decade, I thought I had 1:1s figured out, but this book proved me wrong. It provides a much-needed coach-like perspective on how to be genuine and meaningful in a world that often feels thankless and corporate. I specifically liked the breakdown of the 10 critical behaviors for directs, which gave me a new way to empower my staff to take the lead. It’s practical and research-based, which helps justify the time spent on these meetings to my own supervisors who are obsessed with productivity metrics. The tone is supportive throughout, though I’ll admit it gets a little pedantic when explaining the what and why of a meeting. However, if you can look past the slightly repetitive nature of the writing, there is a wealth of interpersonal effectiveness tools here. It’s a solid addition to any leadership library, especially for those who want to build better relationships.

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A

Ever wonder why your calendar is full of one-on-ones that feel like a total waste of time for everyone involved? This book tries to solve that problem, though it takes a very long route to get to the point. While I appreciate the emphasis on interpersonal effectiveness and being present, I couldn't shake the feeling that this could have been a New Yorker-length article. The author breaks down the common core of communication, which is helpful for beginners but might feel like mansplaining to women who have been navigating these office dynamics for years. To be fair, the sections on demonstrating appropriate vulnerability and creating a cadence of accountability are solid and actionable. It’s a decent reference to keep on your desk, but you can probably skim the first third without missing anything vital. It’s definitely more for people managers than project managers, so keep that in mind before buying.

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Wipada

Finally got around to reading this after seeing it all over my professional feeds. It’s a mixed bag for me; there are moments of brilliance buried under a lot of fluff and common-sense advice. The chapter on the walking meeting was a high point, offering a creative way to break the monotony of the office and foster better conversation. However, the author spends a lot of time explaining the very basics of communication that feel like they belong in a middle school classroom. If you can filter through the repetition, the five key behaviors for personal needs are actually quite transformative for building trust. It’s definitely a short read that could have been even shorter, but the focus on productivity and meeting effectiveness is appreciated. It’s an okay book that serves as a good reminder to be more intentional with your team, even if it isn't earth-shattering. I'll keep it on my shelf as a quick reference guide.

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Manop

Look, I really wanted to like this one because I’m a fan of Rogelberg’s previous work, but this felt like a lengthy LinkedIn post that someone forced into a book. It’s incredibly repetitive, saying the same three or four points in slightly different ways until you feel like you’re trapped in a loop. Frankly, the content is so basic that it feels like a prerequisite for a prerequisite, covering things that should be common sense to anyone who has ever worked in an office. I actually found the introduction quite jarring and struggled to get past the first fifty pages because the tone felt a bit condescending at times. There is a great section on walking meetings that sparked some inspiration, but that’s about five pages of actual value in a sea of filler. If you’ve never held a meeting in your life, you might find this revolutionary, but for seasoned leads, it’s mostly stuff you already know.

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Katya

Not what I expected given the high praise I saw online, and I honestly struggled to finish it. The book feels stretched way too thin, with a lot of filler content that makes it feel more like a manual for people who have never interacted with other humans before. I was looking for advanced strategies for managing a high-output project team, but this is strictly for line management and basic rapport building. I found myself skipping through entire sections of the audiobook because it was just repeating the same communication is key mantra without offering new scenarios. The intro was probably the weakest part, almost turning me off the book entirely before I even got to the actual advice. There are some okay nuggets about walking meetings and ending on a positive note, but it’s not worth the cover price. Just read a summary online and you’ll get 90% of the value without the headache.

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Questions about this book

It is a guide to one-on-one meetings between leaders and team members. Rogelberg argues these private, regular conversations are a core part of leadership because they give each person undivided attention that group meetings cannot. He covers how to set their rhythm and place, how to run the conversation through listening and empathy, how to follow up afterwards, and how to make time by cutting or shortening other meetings.

Rogelberg says there is no single right frequency. The rhythm should fit the person and the team. Someone on a fast-moving project may benefit from a weekly check-in, while another person keeps momentum with a meeting every two weeks. More important is consistency: a regular slot that respects the team member’s preferences, so the meeting signals that it matters and does not disappear when calendars get busy.

Rogelberg recommends a simple shape: preparation beforehand, a warm opening, the heart of the discussion and a clear close. Both people should add items to the agenda, and the team member should do much of the talking. The leader listens actively, shows empathy, avoids judgment, involves the person in decisions and takes notes. Afterwards, a short summary of who does what and by when turns the talk into a plan.

A skip-level meeting is a conversation between a manager and the people who report to their direct reports, such as a department head meeting new hires. Rogelberg sees these sessions as a way to learn about morale, everyday obstacles and how well your own managers lead their teams. To avoid seeming to go around anyone, he advises explaining the purpose to everyone involved before starting.

Rogelberg suggests limiting meetings per day or setting aside days for one-on-ones. Before booking any meeting, check whether there is a strong reason, whether it needs active engagement and whether another channel would work. Audit recurring meetings with your team to shorten, reduce or drop them, and trim attendee lists. He also cites Parkinson’s Law: since work stretches to fill the time given, shorter meetings encourage focus.

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