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15 min 14 sec
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The CEO Next Door: The Four Behaviors That Transform Ordinary People Into World-Class Leaders

Shows that most CEOs are ordinary people who learned a handful of behaviors, such as deciding quickly, listening to stakeholders, keeping promises and adapting early, and explains how anyone can start practicing them.

Table of Content

Plenty of capable people count themselves out of the top job because they think a chief executive needs a famous degree, family money or a loud personality. In The CEO Next Door, leadership advisers Elena Botelho and Kim Powell report that a survey of over 2,600 CEOs found otherwise. Only seven percent went to an Ivy League school, eight percent never went to college, and 30 percent are introverts.

Their argument is that CEOs are made, not born. What lifts people to the top is a small set of behaviors anyone can practice: deciding quickly and with conviction, understanding what the people around you want, keeping your word, building systems that hold and adapting before the world forces you to.

Along the way there is a garbageman who came to run a $9 billion company, a bus executive who rescued Greyhound with a map, and a hospital that cut errors by rewarding confessions. Each behavior comes with something to try at work this week, whether or not the corner office is your goal.

A man who once collected trash for his company ended up running it, with no college degree at all. His path tells you who actually reaches the top, and who usually gets passed over.

Being the smartest person in the room can slow a leader down at exactly the wrong moment. A bus company buried in debt shows what happens when someone stops reading reports and looks at a map instead.

Introverts make up a surprising share of top executives, and the reason has nothing to do with shyness. One leader turned a small lingerie brand into a billion-dollar business by doing something most managers skip.

Boards are often offered bold visions and dazzling plans by eager candidates. The authors found they reward something much plainer, and the numbers suggest the plain choice nearly always wins the job.

A children’s hospital discovered that its worst problem was not the errors its staff made. Once it changed one rule about how mistakes were treated, the number of errors fell further than anyone might expect.

One famous company invented the technology that later destroyed it. Another watched its profits almost vanish in a single year, then made a choice that multiplied its value many times over.

Turning down a role at a giant company sounds like career suicide. One executive did exactly that, chose a far smaller operation, and the decision is what made him a CEO a few years later.

The image of the chief executive as a rare, gifted creature does not survive the authors’ data. What remains is a set of habits: a garbageman who learned every corner of the business, a bus executive who trusted a map over a pile of reports, a hospital that turned confessions into awards. None of it requires an elite degree or a loud personality. It asks for choosing, listening, keeping your word and letting go of yesterday’s success before it lets go of you.

That makes the book useful far below the boardroom. In your next meeting, settle one open question with a clear rule instead of asking for another report. Promise something smaller than you could deliver, then deliver it. And when you speak, borrow the authors’ advice on sounding like a leader: plain words, a clear voice, an unhurried pace, and a pause just before the point you most want people to remember.

The CEO next door turns out to be an ordinary person who practiced these behaviors a little longer than everyone else.

About this book

What is this book about?

Many capable people assume the top job belongs to someone else: the Ivy League graduate, the child of wealth, the brilliant talker. Elena Botelho and Kim Powell, who have spent years advising chief executives and boards, set out to test that picture. They drew on a survey of more than 2,600 CEOs, and what they found is far more ordinary. Most CEOs never planned to run a company. Few went to elite schools, some never went to college, and almost a third are introverts. What sets the successful ones apart, the authors argue, is a set of behaviors anyone can learn. They decide quickly and stand behind the choice. They listen closely to customers and board members. They keep their promises and behave predictably. They build systems that catch mistakes, they let go of past wins before the market forces them to, and they choose roles where their results get seen. The book backs each behavior with real careers, from a garbageman who rose to lead a $9 billion company to a hospital that cut medical errors by 80 percent. Readers get a practical map of how leaders are made and what to start doing at work now.

Book Information

Rating:

Genre:

Career & Success, Management & Leadership

Topics:

Career Planning, Decision-Making, Leadership

Publisher:

Penguin Random House

Language:

English

Narrator:

Ben

First published:

March 6, 2018

Pages:

288

Length:

15 min 14 sec

Get the book:

Amazon

Who it's for

  • Newcomers unsure they qualify

    Early-career professionals who think they lack the degree or background to lead.

  • Executive-track managers

    Managers aiming for senior roles who want to know what boards actually reward.

  • Founders and team leads

    Team leads and founders who want faster decisions and systems that catch mistakes.

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About the Author

Elena Botelho

Elena Botelho grew up in Azerbaijan and Russia in a family of mathematicians, holds an MBA from Wharton and has advised more than 200 CEOs and boards, first at McKinsey and then as a partner at ghSMART. Kim R. Powell spent about fifteen years at the Boston Consulting Group, where she ran the firm's global Change Management practice, before joining ghSMART. There she advises senior executives and co-leads the firm's research on first-time CEOs. She holds degrees from Notre Dame and Kellogg.

Ratings & Reviews

Ratings at a glance

4.3

Overall score based on 219 ratings.

What people think

Listeners find the book well-crafted and accessible, offering valuable insights derived from in-depth studies of hundreds of CEOs. Furthermore, the content delivers actionable advice on leadership capabilities and is especially beneficial for individuals in leading roles. They value the supportive tone and logical structure, with one listener noting that it inspires meaningful self-reflection.

Top reviews

Maya

Wow, this completely changed how I view the path to the C-suite and what it actually takes to lead. I loved the section debunking misconceptions about CEOs, especially the idea that they are all extroverted or destined for greatness from childhood. It was incredibly encouraging to see that many successful leaders had faced major disasters and simply learned how to respond effectively. The book is divided into three logical sections—preparing, getting hired, and succeeding—which makes the advice feel actionable rather than just theoretical. I found myself reflecting on my own reliability and how I handle daily routines to build better professional relationships. It is rare to find a leadership book that is this packed with practical advice without falling into the trap of overused platitudes. If you want a real-world view of corporate leadership, this is the book you need to read.

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Aom

Finally got around to reading this and I’m so glad I didn't wait any longer because the insights are immediately applicable. The concept that a CEO doesn't have to be a perfect 'hero' figure but rather a reliable decision-maker is very liberating. I loved the case studies that showed real people making mistakes, owning them, and then using those failures to propel their careers forward. The advice on giving an effective apology was worth the read alone, as it's a skill many leaders surprisingly lack. This book really humanizes the role of the CEO and makes it feel achievable for ordinary people who are willing to work on their behaviors. It’s an engaging and very useful guide that I’ll likely return to as I progress in my own career.

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Prasarn

Not what I expected from a book based on predictive analytics, as it reads much more like a collection of masterclass coaching sessions. I’ve read a lot of business books that focus on strategy, but this one focuses on the human element and the specific behaviors that drive success. The authors' research from their work with CEOs provides a depth of insight that you just don't get from standard leadership theory. I was fascinated by the statistic that most future CEOs have held eight to eleven positions across multiple companies. It really challenges the traditional idea of staying with one firm for your entire life to prove loyalty. This is a must-read for anyone who wants to understand the real-world mechanics of the corporate leaderboard. Truly excellent work.

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Rung

Picked this up on a whim after seeing the HBR article, and it actually delivers some solid takeaways for the mid-career professional. The authors do a fantastic job of illustrating why reliability is often more important than flashes of brilliance when boards are looking for a new leader. It gives decision-makers a sense of safety that you will deliver, which is often the deciding factor in high-stakes hiring. I particularly appreciated the advice on being comfortable with the unknown and navigating through messy situations. The writing is clear and avoids the usual dry, academic tone you find in leadership manuals. My only gripe is that some of the 'genome' branding feels a bit like marketing fluff over actual substance. Still, the practical tips on handling blow-ups and building a team are worth the price of admission.

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Chaiwat

Ever wonder why some people climb the ladder faster than others despite having similar qualifications? This book argues that it comes down to four specific behaviors, with reliability and speed of decision-making being at the top of the list. Truth is, I was surprised to learn that work ethic alone plays a very small role in the likelihood of becoming a CEO. The authors emphasize that you get fired on results but hired based on perception, which is a tough but necessary pill to swallow. I enjoyed the 'key takeaways' at the end of each chapter as they helped reinforce the most important points. While some of the data points felt a bit vague, the overall message about behavioral modification is very powerful. It’s a great resource for anyone looking to understand the hidden mechanics of executive promotion.

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Prayoon

As someone who has spent two decades in management, I can say these authors have identified the behavioral nuances that really move the needle. The structure of the book makes it incredibly easy to digest, which is a breath of fresh air compared to typical dry business texts. I was particularly struck by the idea that you don’t rise to the occasion under pressure, but rather sink to the level of your training. This emphasizes why everyday habits and reliability are the true foundations of leadership. The authors also provide a very clear-eyed look at how to manage a board and build a high-performing team. I think this would be especially useful for those moving from middle management into their first senior executive role. It’s practical, well-organized, and offers plenty of moments for meaningful self-reflection.

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Adam

The chapter on speed of decision-making was a total game-changer for me. It’s better to make a potentially bad decision quickly than to make no decision at all while waiting for perfect information. Personally, I found the section on 'CEO genome' behaviors to be a very helpful framework for evaluating my own leadership style. The authors do a great job of explaining how to marry corporate goals with individual team needs. While I agree with some critics that the methodology could be more transparent, the practical advice is too good to ignore. It’s jam-packed with put-to-workable information that applies even if you aren't aiming for the very top spot. This book is a rare find that avoids platitudes in favor of real, hard-earned wisdom from the field.

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Somsak

While the anecdotal evidence is certainly engaging, I found the core thesis a bit repetitive across the middle chapters. The book does a fine job of debunking the myth that you need an Ivy League degree or a perfect track record to reach the top. However, I couldn't help but notice how American-centric the data felt, which makes me wonder if these 'genome' traits apply globally. One of the more jarring statistics mentioned was that a strong accent can make a candidate twelve times less likely to be hired. It’s a sobering thought that highlights some of the inherent biases still present in corporate hiring. To be fair, the sections on reliability and decision-making speed offer some practical value for any professional. It’s a decent enough career guide, but it didn't quite live up to the massive hype surrounding its release.

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Pacharapol

Look, it’s a decent leadership book, but don’t expect it to be a magical blueprint for your entire career. The writing is accessible and the authors definitely know their audience, but I found the focus on 90% behavioral modification a bit lopsided. It’s helpful to know that job-hopping isn’t the career-ender it used to be, yet the book feels very tailored to a specific type of large-scale corporate environment. I appreciated the advice on being 'comfortable with being uncomfortable' and the importance of humility in leadership. However, the lack of demographic transparency in their data set made me question how universal these traits really are for minority leaders. It’s a quick read with some good nuggets, but it works better as a supplement to other leadership books rather than a standalone bible.

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Joe

The methodology behind the 'CEO Genome' left me scratching my head and feeling a bit skeptical about the universal claims. While the authors tout a massive dataset of 17,000 executives, it becomes clear upon closer inspection that a vast majority were never actually CEOs at the time of the study. This creates a bit of a transparency issue regarding how predictive these behaviors really are in the long run. I found the analytics to be quite obscured, with percentages thrown around to create an aura of scientific significance that might not actually be there. Frankly, it felt like the book was padded with extra chapters on team building and board management just to hit a specific page count. There are some decent anecdotes scattered throughout, but the recycling of the same few stories made me doubt the breadth of their research. It’s an interesting read for the stories, but don't take the 'scientific' results as gospel.

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Questions about this book

Elena Botelho and Kim Powell argue that CEOs are mostly ordinary people who developed a few behaviors over their careers. Drawing on a survey of more than 2,600 CEOs, they show that elite schooling, wealth and brilliance matter less than people think. What sets top leaders apart is deciding quickly with conviction, understanding stakeholders, being reliable and consistent, building repeatable systems and adapting to change early.

Not according to the authors’ data. Only seven percent of the CEOs surveyed graduated from an Ivy League school, and eight percent never attended college at all. Don Slager, who started as a garbageman at Republic Services and rose to run the $9 billion company, never went to college. Glassdoor once ranked him the top CEO in the United States.

Yes. The authors report that 30 percent of CEOs are introverts. They argue that leading well depends on understanding what customers, board members and stakeholders want, which takes listening and empathy, skills introverts often have. Egoistic, self-focused people, by contrast, tend to make the worst CEOs because they care more about their own success than the company’s.

Start with small, concrete habits. Adopt one clear rule for decisions, as Doug Peterson did by entering only markets where his firm could rank first or second. Make small promises and always keep them. Ask colleagues for advice, offer skills your company lacks, and consider a role at a smaller firm where your results will be seen. When speaking, use plain words, slow down and pause for emphasis.

Their study found that CEOs who were decisive had twelve times the chance of being top performers. Highly intelligent leaders often freeze under too much information. Steve Gorman shows the alternative: taking over a Greyhound Lines that was $140 million in debt, he compared a population map with the route map and cut routes to thinly populated areas. Four years later the company earned $30 million a year.

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The CEO Next Door

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