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13 min 39 sec
Available in:Englishไทย

How Google Works

Shows how Google hires and keeps smart creatives, the curious and stubborn people who build great products, and how leaders can give them the freedom, information and room to experiment that innovation needs.

Table of Content

If you lead talented people, the hard part is often getting out of their way. In How Google Works, Eric Schmidt, who used to be Google’s CEO, and Jonathan Rosenberg, its onetime product chief, argue that once customers can move to a better product almost instantly, the product determines everything, and only a particular type of employee creates great ones. They call these people smart creatives: technically skilled, business-minded, curious, and stubborn enough to ignore an order to prove a point.

The book’s case is that a company wins by hiring these people and then handing them more freedom, information and say than most managers find comfortable. The authors draw on Google’s own history, from a page pinned to a kitchen bulletin board that got an ad problem fixed over a weekend to the side project that became Gmail. Along the way you get a hiring method, a way to run disagreements and a budget rule for risky ideas that a team of any size can try.

Two shifts in technology changed what buyers expect and what makers can build. Together they explain why Google’s founders ignored the usual business priorities, and what kind of person their bet required.

One manager’s gut feeling decides most hires, and a resume hides what matters most. Google built a different process, and Schmidt adds a private test that involves an imaginary delay at an airport.

Money can win a hire, yet it rarely buys a weekend of unpaid effort. A blunt note left in Google’s kitchen in 2002 shows what does, and why it has little to do with company loyalty.

Most leaders believe a detailed business plan protects them. The authors think it does the opposite, and Rosenberg found a better tool while writing Google’s strategy in 2002.

A Google founder once lost an argument to one of his own engineers, and the whole team ended up backing the engineer’s approach. Yet endless debate has its own cost, which Schmidt solved during a major deal in 2002.

Many managers treat what they know as private property. Google hands its quarterly numbers to every employee, and the habit spread in ways nobody planned, including a personal instruction booklet one employee wrote about himself.

A former head of innovation at Yahoo learned from his 12-year-old daughter why his job could not work. Google relies on three habits instead, one of which led to Gmail.

Google’s method asks something uncomfortable of anyone in charge: give away some of your power. The authors admit that leaders may need to change how they lead, and they argue the trade pays off. Customers reward the best product, the best products come from smart creatives, and those people do their best work only where they can decide, argue, see the numbers and chase their own ideas. Every practice in the book, from the hiring committee to the 20 percent rule, is a way of loosening control without losing direction.

The easiest place to begin is the front door. The next time you hire, bring people from other parts of the company onto the panel, so the new person arrives with wide support, and ask every candidate at least one unexpected question about what they care about. After that, look at where your team’s hours go, and whether any of them are left for experiments that might fail.

Larry Page never assigned anyone to fix those ads. He pinned a page to a wall and let the right people find it.

About this book

What is this book about?

When an unhappy customer can download a rival app in moments, the best product decides who wins, and clever marketing matters less. Eric Schmidt, Google's former CEO, and Jonathan Rosenberg, its former head of products, argue that such products come from one kind of employee: the smart creative, a person who blends technical skill, business sense and a restless, independent mind. The book explains how Google finds these people and keeps them. Hiring runs through committees that mix roles and ask surprising questions. Culture attracts the self-motivated. Strategy is a short set of principles instead of a rigid plan. Decisions come from open debate held to a deadline, information is shared with every employee, and budgets and schedules leave deliberate space for risky ideas, including the side project that became Gmail. Readers get a practical picture of leading talented people by loosening control, with concrete methods for hiring, deciding and making room for new ideas that work in a company of any size.

Book Information

Rating:

Genre:

Management & Leadership, Workplace Culture

Topics:

Decision-Making, Innovation, Organizational Behavior

Publisher:

Hachette

Language:

English, ไทย

Narrator:

Emily

First published:

September 1, 2014

Pages:

320

Length:

13 min 39 sec

Get the book:

Amazon

Who it's for

  • Leaders of talented teams

    Founders and managers who lead talented, independent people and want them to stay and do their best work.

  • Wanting fairer hiring

    Team leads and HR staff looking for a fairer, sharper way to hire.

  • Product teams

    Product people who want their company to make real room for new ideas.

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About the Author

Eric Schmidt

Eric Schmidt was Google's CEO from 2001 to 2011 and its executive chairman until 2015, then executive chairman of parent company Alphabet until 2017. Earlier he worked at Sun Microsystems and led Novell as CEO. Jonathan Rosenberg joined Google in 2002 and ran its product team until 2011, overseeing products such as Search, Gmail, Android and Chrome. With Alan Eagle, the two also wrote Trillion Dollar Coach.

Ratings & Reviews

Ratings at a glance

4.4

Overall score based on 126 ratings.

What people think

Listeners find the material captivating, with one individual noting that it is ideal for consumption during flights or extended commutes. Furthermore, the text offers deep perspectives on Google’s search engine and actionable professional guidance, serving as a useful tool for academic case studies in business schools. Listeners also value the stimulating content, with one person remarking on its deep reservoir of knowledge, alongside its easy-to-follow prose. The work earns praise for its forward-thinking methodology—one listener specifically pointed out how it illustrates the path to future prosperity—while listeners overall delight in the incredible anecdotes shared throughout.

Top reviews

Saranya

This book serves as an incredible blueprint for anyone looking to understand the modern corporate landscape through the lens of a tech giant. Schmidt and Rosenberg offer what feels like a masterclass in business school case studies, emphasizing that technical insights must drive product development rather than just following market research. The authors argue that in our current era, the product is king and the consumer is god. It isn't enough to just shout about a service; you have to build something that fundamentally changes the user experience from the ground up. I was particularly struck by the 70/20/10 rule for resource allocation, which provides a practical framework for balancing core business needs with wild, innovative moonshots. Even if you aren't in the tech sector, the wisdom regarding how to foster a culture of excellence is universally applicable. It is a dense but rewarding read that shows exactly how greatness is manufactured through deliberate choices.

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Sofia

Ever wonder how a company maintains its soul while scaling to such a massive size? Schmidt and Rosenberg pull back the curtain on Google’s internal mechanics, revealing a world where messiness is a virtue and hierarchy is secondary to ideas. The book is packed with innovative approaches to leadership, such as the idea that a manager’s job is to serve their 'smart creatives' rather than control them. I found the discussion on OKRs particularly enlightening because it offers a transparent way to measure progress without stifling creativity. Not gonna lie, I was inspired by the stories of how Gmail and Maps were born from technical breakthroughs rather than business plans. This isn't just a book about Google; it’s a manual for any leader who wants to build something that lasts. The insights on communication and transparency are worth the price of admission alone. It truly shows the potential for future success when you trust your team.

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Game

Wow, the sheer amount of wisdom packed into these pages is staggering for any aspiring entrepreneur or business student. The authors successfully bridge the gap between high-level strategy and day-to-day operations, making it a perfect case study for how to build a high-impact culture. I was fascinated by the 'Art of the MVP' section which emphasizes showing rather than telling during product development. It’s refreshing to see a book that prioritizes technical distinction over marketing power. The stories about Larry Page’s early influence and the decision to stay out of mainland China provide a lot of context for Google's global standing. Look, even if you don't work in tech, the lessons on hiring and talent retention are pure gold. Every manager should read the section on why you should hire people who are smarter than you. It is an engaging, thought-provoking read that I’ll likely return to often. Truly a must-read for the modern era.

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Dimitri

Not what I expected from a former CEO; it’s surprisingly accessible and filled with anecdotes that bring the Google philosophy to life. The book does a fantastic job of explaining how the 'smart creative' differs from the traditional knowledge worker of the 20th century. These are people who combine technical depth with business savvy and a creative spark, and the book explains exactly how to manage them. I loved the specific examples of how they handled internal communication during major shifts, like the NSA scandal or net-neutrality litigation. It feels like you are getting a front-row seat to some of the most important business decisions of the last decade. The focus on 'technical insights' over market research is a game-changer for how I think about product development. If you want to understand the engine behind the search results we all use every day, this is the book to buy. It’s both a history lesson and a roadmap.

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Plernpiriya

Picked this up for a cross-country flight and it was exactly the kind of engaging read I needed to stay productive. The writing style is surprisingly accessible for a book written by a former CEO and a high-level executive, making complex management theories feel manageable. I loved the specific anecdotes about the hiring process, especially the famous coin riddle that tests a candidate's logic and adaptability under pressure. It is clear that Google’s success isn't just luck; it is a result of a rigorous commitment to finding the right people and then getting out of their way. My only gripe is that the book feels slightly longer than necessary, as several chapters rehash the same points about culture. Still, if you want a look at the future of work, this provides plenty of food for thought. It is definitely more than just a pat on the back for the authors.

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Max

After hearing so much buzz about the 'Google Way,' I finally decided to see what Schmidt and Rosenberg actually had to contribute to the conversation. What I found was a thoughtful exploration of how to lead an organization that is driven by engineering and product excellence. The authors make a compelling argument that in the old world, you spent 70% of your time shouting about a service, but in the new world, that ratio must be inverted. I especially appreciated the practical tips, like keeping project details in your phone to stay connected with your team’s work. There is a wealth of wisdom here regarding how to scale a company without losing the agility of a startup. While the book can be a bit fawning at times, the underlying principles are robust and battle-tested. It is a valuable resource for anyone entering a leadership role in a fast-paced industry. The stories are great, even if they are one-sided.

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Fon

Finally got around to reading this, and while it definitely has that 'authorized biography' polish, the core advice is incredibly solid. The authors emphasize that recruiting is everyone's job, and they provide the metrics to prove why that matters for long-term growth. I found the discussion on the 12-coin interview riddle to be a highlight, as it illustrates the kind of analytical thinking Google prizes. Personally, I think the book could have benefited from a bit more self-criticism regarding their later products, like Google+, but the focus remains on the mindset rather than the specific outcome. The accessible writing style makes it an easy read for a long commute or a weekend project. You get a real sense of what keeps 'Googlers' ticking and how they maintain their competitive edge. It’s a great reminder that technical innovation should always be the foundation of any new feature. Well worth the time.

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Rapee

To be fair, much of the advice here relies on you already having a pool of world-class talent, but the logic remains sound regardless of your company size. The authors do a great job of breaking down how to foster an environment where 'divas' are accepted but 'knaves' are shown the door. I found the section on cleaning out your inbox and the importance of relationships in a fast-paced business to be surprisingly practical. While the book leans heavily into the 'Google is awesome' narrative, the actual strategies for scaling and innovation are well-explained and easy to follow. It’s the kind of book you want to keep on your desk for a quick reference when you're stuck on a leadership problem. The focus on the 'Art of the MVP' and 'technical distinction' is especially relevant in today’s crowded market. It’s an insightful read, even if it does feel a bit like a victory lap at times. Definitely recommended for the stories alone.

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Anawin

As someone who follows the tech industry closely, I found this to be a bit of a mixed bag. The concept of the 'smart creative' is fascinating, yet the authors occasionally paint these employees as near-mythical beings who can do no wrong. While the advice on hiring and avoiding 'knaves' is solid, the tone often shifts into something that feels like a polished corporate brochure. I also noticed the deliberate substitution of generic pronouns, which felt a bit forced and self-conscious throughout the text. To be fair, the sections on Google’s early years and the internal struggle over projects like Google+ provide some much-needed substance. However, the constant repetition of the 'don't be evil' mantra started to feel like a prayer that had been recited a few too many times. It is a decent historical account, but take the idealized imagery with a significant grain of salt.

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Muk

The chapter on culture really missed the mark for me because it felt more like a corporate manifesto than a genuine guide for managers. Frankly, the authors spend so much time waving pom-poms for their own company that they gloss over the actual failures and internal friction that must exist. The 260-page length is excessive given that the core message could have been summarized in a long-form article. I was hoping for more technical depth on how Google works, but instead, I got surface-level generics about 'smart creatives' and product excellence. Any mention of struggle feels perfunctory, almost as if they are humble-bragging about how their weaknesses are actually strengths. For a book that preaches pithy communication, it is ironically wordy and repetitive. It’s a shame because there is some good advice buried in here, but you have to dig through layers of propaganda to find it. Not recommended if you want an objective critique.

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Questions about this book

Eric Schmidt and Jonathan Rosenberg argue that great products now decide which companies win, and great products come from smart creatives: employees who combine technical skill, business sense and curiosity. A company succeeds by hiring these people and keeping them, which means giving them freedom, open information, a real voice in decisions and time to experiment. Leaders may have to give up some control, but the authors believe the results justify it.

A smart creative is someone who mixes conventional business sense and technical expertise with a creative streak. The authors describe them as competitive, ambitious and curious, willing to work through the night on a hard problem and even to ignore a direct order to prove a point. They see Google’s founders, Larry Page and Sergey Brin, as typical examples, and they built the company around hiring more people like them.

Google uses hiring committees instead of leaving the choice to one manager. Each committee mixes roles, such as an engineer, a salesperson and a manager, and reviews interview reports, pay history, the resume and references. Interviewers also ask about passions and pose unexpected questions, like how the candidate paid for college. Eric Schmidt adds a personal test: would a conversation with this person stay interesting if they were stuck together at an airport?

Google lets every engineer spend 20 percent of working time on projects of their own choosing, and Gmail grew out of one employee’s 20 percent time. The company also splits its budget so that 70 percent goes to core projects, 20 percent to growing ventures and 10 percent to new experiments. Both habits guarantee that risky ideas get time and money, which the authors see as essential for innovation.

The book suits founders, managers and team leads who work with talented, independent people and want to get more from them without micromanaging. It is also useful for anyone who hires, since it offers a concrete committee-based method and interview ideas. Product people will find practical tools for making room for innovation, from ten times bigger goals to a budget that sets money aside for experiments.

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How Google Works

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